Apartments in Liverpool

Great hotel, even better location in walking distance to shops bars restaurants docks ect.. was at front the hotel on 3rd floor only gripe is that the Celtic bar was open till 4 am with the loud music so we didn't get much sleep till gone 4!

On arrival, the place is clean, well-staffed and welcoming. The standard of cleanliness in the rooms and hotel in general is very good. Rooms are large, comfortable and it's well-positioned in the centre of Liverpool so all is good....until.... Did I mention it's well-positioned in the centre of Liverpool? Well you're not the only one who knows that so it's a magnet for stag-parties, hen-dos and general rowdy people. The corridors are alive ALL through the night with boisterous young people determined to keep their parties going no matter the time or location. That's not just other rooms on your floor by the way. You'll get this from rooms above and below you as well. I went out on the corridor to ask politely if the noise could be lowered only to find the rooms on either side and across the hall were all closed and silent and there was no-one to be seen meaning the racket(s) going on - several simultaneously - were from further afield it was that loud. About 4-30 am, the noise went down significantly only to crank to crank up again at 6.30 by two girls yelling so they could be heard from all that distance away whether the people they were addressing their question to were going out or coming home. Two lads boasted VERY LOUDLY that this was in fact, the end of their night. Complaints to the staff about this had them apologising and assuring us that they'd sent up security several times to quiten the noise but it was coming from so many places and always moving from one room to another with slamming doors and banging feet up and down corridors while screaming loudly as they went. This meant there wasn't one single outbreak of boisterousness to be able to deal with. We were also assured we'd receive a discount to somehow compensate us for our discomfort but - of course- no discount was ever sent!

First time staying in this type of accommodation and were very pleased. Room great, amazing location with so much nearby and we were able to walk everywhere we wanted to go from here (train station, University, tours, shopping, restaurants) while feeling completely safe. Reception staff were so friendly and made us feel very comfortable. Suite had everything we wanted and was so quiet even though it overlooked the street. Hope to stay here again soon as we loved it and would highly recommend to others. PS: Nicky - ”Buzzer man” from Canada says Hi.

The price-performance ratio is very high. The room is a suite with two beds inside and outside, so children and adults can sleep without disturbing each other. The breakfast is rich, there is a Ferris wheel nearby that you can ride on, 30 pounds per person, and there is an Italian pizza shop, which is delicious.

Great location, well furnished apartment. Would recommend and use again for a shopping trip or night out to Liverpool. Great value vs others in the area. Marked facilities low as it's an apartment so no on site facilities, however, parking was really easy and perfectly located and the apartment was fully kitted out. The staff on site were really friendly and helpful.

Well, what a find this was! We were part of a group of friends, 4 couples in total and we had booked 4 studios for the bank holiday weekend. Only about 10 minutes walk from Liverpool Lime Street and an easy to walk into town. We arrived earlier than the 3pm Check In, to be greeted by Damien on reception who was super helpful and advised us our rooms were available already. The rooms were spotlessly clean with a fully equipped kitchenette, fridge etc and supplies of tea/coffee etc. Rooms were serviced daily and service staff very friendly. Ideal location and great value for money. We ate in the Cavern Club Restaurant before seeing the Cavern Club Beatles, fun night. We also went to Mowgli on Water Street and had a fantastic meal there on one of the other nights.

We stayed in a room which was clearly located under the water system. The room screamed all night even when we were trying to sleep. Staff didn’t care the next day that we had concerns something was wrong within the pipes. No matter what system the listed building used, we shouldn’t have been woken up when either room near us sent screaming pipes into your room! When you’re barely slept and you speak to the room attendant to confirm, oh yes that’s normal it’s a listed building. READ THE ROOM, you can clearly see we were both upset. Nothing is normal about the noise we received. We’ve stayed in listed buildings before but this was another level of loud, no one should be woken up as a neighbour needed to use the toilet. Not only that, the hotel took £150 deposit with very strict instructions. Didn’t come back until days after leaving my balance short for other bills as this was left pending. If you’re going to send so many emails Months before checkin, be sure to highlight the most important information. The pictures you see (albeit are different rooms) show you’re staying in a much nicer room, ours was the opposite. Make it easier for someone who’s staying to read this and not be alarmed as we were. Never again, such a let down. Never again.

Staff were polite and helpful. Accommodations are spartan and a 2nd fair that’s not part of the eating table woul be beneficial. The 2nd bedroom was only useful for sleeping there was no space for luggage and wardrobe storage. Housekeeping was also very limited. In retrospect to other providers like Staycity (without naming them) I would say their competitors have a better designed product

Disaster. Rooms were far from clean with very few items stocked. No mugs at all. All surfaces were dirty. Windows/blinds didn’t work and a huge hike up stairs with large bags. Couch filthy. My elderly parents were in a room with the living area in the basement which stank due to the shower leaking and the carpets were soaked. Their room was on the Main Street with people smoking & drinking directly outside. Customer service woeful - zero communication or help with check in and over two weeks later we are still waiting for 250 pound security deposit to be returned. Completely unacceptable and we are having to chase daily.

Arrived at the apartment for a birthday weekend stay. From the offset there were issues. We booked a 10 person apartment for extra space and arrived into the wrong apartment which only slept 8. Fortunately, 2 of our group had dropped out so there was enough space for us to sleep, but regardless of this, it wasn’t what we had booked and were told there was nothing that could be done. We then began to notice the dirt. The floors were filthy, sticky and most definitely had not been cleaned. The towels were stained with lipstick marks and were wet. The bedding was dirty and the mattresses had marks and stains all over them. We contacted the host and they brought a mattress topper and fresh towels to get us by. The next morning we woke up to a leak in one of the bedrooms and damp all up the wall in the living area. The leak was coming from directly above the bed which then made the bed sopping wet. We called the host and the woman we spoke to was incredibly unhelpful but told us a maintenance guy would be coming out to sort the leak, which is clearly a health hazard. We also explained that the towels given were now being used to soak up the leak so requested more. We told the host we didn’t feel comfortable with the cleaning staff going into the apartment whilst we were out and asked if we could be let know when they are due to arrive so we could make sure we were present. 1 hour later we received a message to let us know cleaning service had been into the apartment and given fresh towels and ‘sorted’ the leak. This was unacceptable as we had previously stated we didn’t want the cleaners in whilst we were out which they completely disregarded. When we got back to the apartment the leak which was ‘sorted out’ was a mop bucket put directly in the middle of the room and the bed shifted about. No extra cleaning had been done at all. We asked to speak to a manager which we were told wasn’t available and would be available on Sunday. We decided to take this dispute through Airbnb instead of directly through the host as they were not helpful at all. We received a call from the manager 30 minutes after the dispute was put through Airbnb to which he told us he would give a discount on the next day and a round of drinks and some sort of monetary compensation. The next day when we went to check out at the hotel which they also occupy, we walked into reception to have an awful women stood at the desk on the phone discussing and bad mouthing our group. We stood and listened (because of course they didn’t know who we were) until she was finished. We then made it clear who we was to her and explained how unprofessional it is to be having conversations like that at a front desk and in front of a whole group of guests. They gave us a £100 refund (12.50 per guest) which is completely unsatisfactory and we left. We then contacted Airbnb again to which they have sorted more of the issue and have awarded a further refund for the booking. Please please please do