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We were greeted warmly at the front desk by Taito (cute Japanese boy who speaks good english with a Thai accent! I mean this as a compliment). Was pleasantly surprised when he allowed us to check in even though we were 2 hours early. Shortly after entering our room, Taito personally knocked on the door to give us some items which my parents requested. He was also standing out there in the bright sun to say goodbye when we were loading our luggages into the rental car after checking out. I rate Taito's service and attitude: 5 Stars!!! Room had a kitchen with full set of appliances, utensils and crockery. Fridge had drinks, juices, milk, butter, jam, and even sausages for cooking. And there was a basket with cereal, apples, banana and 2 loaves of bread for our breakfast needs. Overall, this was a very nice and enjoyable stay. The only gripe I have is that the hotel did not allow me to make any change to my dates (not sure why as it was late April and not peak ski-ing season), even though I offered to make another booking first before cancelling(have done this sort of arrangement with other hotels in Hokkaido so I know it's possible). It would have been perfect if the hotel can offer some flexibility to their guests. After all, plans do change due to various reasons. Hope to be back in future and see that they're more flexible the next time round. Till then, thank you and cheers =)

The stay at the Park Hyatt will remain a particularly positive memory for us, even though the arranged pick-up from Sapporo station required some patience and nerves. The initial annoyance was compensated not only by the great attention and care of the driver, but also by the very professional complaint management of the guest relations manager. As for the rest of the stay, the hotel impresses with its architecture, tasteful furnishings and a service team that excelled in cordiality and sincere efforts to read the guests' wishes from their lips. The leisure activities are great, and I would particularly like to mention the Zip Flight and Tree Trekking. I have one suggestion for the reception - when asking about walks, don't just mention the short walks in the area, but offer more detailed advice on additional walks and places of interest. All in all, the stay was a special occasion for us and we look forward to perhaps visiting Park Hyatt Hokkaido again in the winter.

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.

It was my second stay, but the room is spacious and calm. I haven't used it in a room with a kitchenette, but it was good to drink. The hot springs in the large communal bath were so unclear about the quality of the springs. I didn't have a meal, so I went to a nearby cafe in the morning. I think the cost performance is also good!

The totally new hotel is located in the middle of the city. From there you can reach many great restaurants and cafés. A few steps away is the lift and the gondola. The room is generously equipped with new kitchen equipment and all snack. To welcome a guest gift with local wine and cakes was on the table. We were very positively surprised. The room offers enough room for cosyness!

There are a lot of negative reviews online. I was a little worried before checking in. Let’s talk about the real check-in experience. We booked the most basic double room, which is designed to be very warm and comfortable. Although it is not big, it is fully equipped with a refrigerator, washing machine, dishwasher, induction cooker, range hood, and even pots and pans, which is very convenient. The hotel was newly opened in December, so I was worried about the smell, but the hotel thoughtfully prepared an air purifier, and there was basically no smell. The room has a small balcony, directly facing the ski lift, and you can even see Mount Yotei on a clear day. There is also a public hot spring bath on the L floor of the hotel. It is very comfortable to take a dip after skiing during the day. The toiletries are also Aesop and Dyson hair dryers. There is also a paid private hot spring facing Mt. Yotei. The weather was not good for a few days, so I didn’t experience it. I saw the photos online and they are very impressive. Breakfast: Semi-buffet style, choose a main dish + buffet. There are not many dishes and they are not updated every day. It is slightly inferior. In terms of service, the hotel provides free pick-up and drop-off services from nearby stations for check-in and check-out. You need to send an email to the hotel in advance to make a reservation. Free pick-up and drop-off is also provided within the town of Hirafu during your stay. Basically, it is Alpha pick-up, which is a plus. ski: It is right next to the ski resort, and it is very convenient to slide in and out. There is a ski equipment hall on the first floor, and each room is equipped with a ski storage cabinet. There is also a ski equipment rental service and a ski school.

This hotel is absolute perfection. It is brand new and so gorgeous. Perfect location: The hotel is ski in/ski out to the Grand Hirafu slopes, which is great. The hotel is located steps away from the Grand Hirafu Welcome Center, which is where the Sapporo airport shuttles drop you off. The hotel is within walking distance of Rhythm (a huge, great ski and snowboard rental shop). The hotel also did offer their own ski and snowboard rentals as well, FYI. Accomodations: The room was so gorgeous, clean, and modern. The amenities were perfect: Rain shower, coffee/tea, skincare and toiletries, etc. The skincare products were so nice, I ended up buying a few from the hotel gift shop. Also, each hotel room has a dedicated ski locker on the basement level which is so convenient. Amenities: There is a gift shop with food, beverages, and convenience items in the lobby. The public onsens were incredible. They are male-only and female-only respectively. My boyfriend and I also booked a time slot in the private family onsen which was very nice as well. We did not end up going to the bar in the hotel, but we heard it is one of the best bars in the area. An extra special thank you shoutout to Andrew and Tara. On the date of our check-out, there was a large storm (yay snow!) that resulted in the train being shut down and all the shuttles were already reserved. Andrew and Tara were able to book us the last private transfer to our hotel in Sapporo at a great rate. They literally saved the day, we were so grateful. This hotel is absolutely incredible. It is not a matter of IF we’ll come back, but WHEN. I would recommend this hotel to anyone visiting Niseko.

Booked the Hirafu Mountain View Suite. The four-person house was slightly crowded. It didn't look so big in the photos. It was two rooms pulled out by partitions. The hotel is in a good location. The closest base to the Snow Mountain is base, which is a 5-minute walk away. There is a free shuttle bus to and from the hotel. Hotel health and service were in place, the reception staff were fluent in Chinese and English, and there were no communication problems.

The best, best and best hotel on this trip! !! The individual is a very demanding person, this hotel is impeccable from service to environment to facilities. The hotel is very new. It has been open for about a year, right next to the snowy mountains, and our room has unbeatable views! !! I like the modern decoration of the hotel! !! The appliances, kitchenware, tableware, etc. are all high-end brands! Bedding and daily necessities are very useful. Although it was not very rare when we were here in the snow season, the extreme service attitude of the hotel staff impressed me and tried my best to solve the problem for me. When I left, Hao dumped 1000yen for the younger brother who carried the luggage. I really liked this hotel