The car was delivered in immaculate condition — spotless, dust-free, odor-free, and exceptionally well maintained. This was the only car rental company on Trip.com that offered both hotel pick-up and drop-off at our respective hotels in Yokohama and Tokyo, which made the entire experience incredibly convenient. Communication was prompt and seamless, with clear instructions provided for both vehicle collection and return. The support team was friendly, professional, and highly accommodating throughout. A truly 5-star experience from start to finish. Everything was handled smoothly, from the vehicle delivery to the final drop-off. I would not hesitate to use their service again!