Digital Services Act
1. Information on average monthly active recipients of services in the European Union
In accordance with our obligation under Article 24(2) of the Digital Services Act (DSA), the average monthly recipients in the European Union over the period of 6 months up to and including July 31, 2024 are estimated to be less than 45 million.
The above figure is an estimate. It is intended to meet the reporting requirement under the DSA and should not be used for any other purpose.
2. Point of Contact
Pursuant to Articles 11 and 12 of the DSA, Trip.com has designated dsafeedback@trip.com as a single point of contact to enable direct communication with the European Commission, EU Member States’ authorities, the European Board for Digital Services, and the recipients of the service regarding the application of the DSA. Communication with this email address can be in English or Dutch language.
3. Reporting illegal content and redress options
If you believe that any content on Trip.com may be illegal, or in breach of our Terms and Conditions, you can submit a report using the designated form. When reporting content as illegal, you must provide a specific location of the content and a detailed explanation of why the content is illegal. This information will allow us to make an informed decision. If the report does not contain sufficient information for us to assess the legality of the content, we will request additional information. Otherwise, we will be unable to process your report. If you provide your contact details, we will send you an email informing you of our decision once we have decided on your report. Trip.com prioritizes reports submitted by trusted flaggers.
If you would like to appeal our decision on your report, or if a restriction has been imposed on you, you can do so by accessing the same form and selecting the “Appeal” option. Please include any additional information you believe we should consider in reviewing your appeal.
You may also utilize other legal methods for seeking redress. You are entitled to select an out-of-court dispute settlement body certified by the Digital Services Coordinator in the relevant EU Member State to resolve a dispute relating to any such decision. The European Commission will maintain a website listing the available out-of-court dispute settlement bodies as they become certified. Their decision is not binding on the parties. You also have the option to pursue your claims before the competent courts.
4. Transparency report
To be published on the DSA page once available.