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Certificate: Course Completion Certificate Language: English Duration: 2 Days Credits: 16 Course Delivery: Classroom Refreshments: Snacks, Beverages and Lunch included in a classroom session Course Overview: The Workplace Diversity & Inclusion Training equips participants with the knowledge and skills necessary to cultivate a safe, welcoming, and inclusive work environment for colleagues and customers alike. Understanding and addressing cultural and organizational biases is crucial in laying the groundwork for a diverse workplace. Evidence shows that organizations embracing diversity and inclusion tend to achieve better economic performance and higher revenue. Thus, it is essential for employers to foster an inclusive culture and train employees to support this initiative actively. Target Audience: This course is designed for employers and employees committed to fostering a diverse and inclusive workplace. It can be integrated into on-the-job training for new hires or as part of professional development for existing staff. Employers are strongly encouraged to participate in this training to fully grasp their responsibilities regarding diversity and inclusion. Learning Objectives: Upon completion of this course, participants will be able to: Identify their own biases related to diversity and inclusion. Articulate the distinctions between diversity and inclusion. Develop a plan for adopting and integrating diversity and inclusion practices in the workplace. Recognize situations that require further discussion and planning concerning diversity and inclusion. Create actionable steps to implement after the training. Course Agenda: Module One: Introduction to Diversity & Inclusion Module Two: Understanding Diversity at a Deeper Level Module Three: Understanding Stereotypes in the Workplace Module Four: Breaking Down Barriers to Diversity and Inclusion Module Five: Improving Communication Skills in the Workplace Module Six: Enhancing Non-Verbal Communication Skills Module Seven: Sensitivity in the Workplace Module Eight: Addressing Discrimination Module Nine: Managing Complaints of Discrimination and Inclusion Module Ten: Conclusion and Overview Prerequisites: No formal prerequisites are required to attend this course. Course Materials: You will receive a comprehensive course manual, including presentation slides and reference materials. Technical Requirements for eBooks: Internet access for downloading the eBook. Device options: Laptop, tablet, smartphone, or eReader (Kindle not supported). Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader). Download and activation instructions for the eBook. Certification: You will receive a course completion certificate from Mountskills upon finishing the training. ©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited. Information Source: Mount Skills | eventbrite

Certificate: Course Completion Certificate Language: English Duration: 2 Days Credits: 16 Course Delivery: Classroom Refreshments: Snacks, Beverages and Lunch included in a classroom session Course Overview: This 1-Day Leading Essentials training program is designed for anyone currently in a leadership role, those preparing to step into one, or individuals looking to strengthen their leadership capabilities. Whether you're managing a small team or leading multiple departments, this course equips you with practical tools and insights to guide, motivate, and develop your people. An effective team is essential for any organization’s success — yet, it’s an area often left to chance. Without clear leadership, teams can become disengaged, disconnected from the organization’s goals, and ultimately underperform. This course explores what it takes to lead a high-performing team by understanding your role as a leader, both from your personal leadership perspective and in the context of your team’s dynamics. Course Content: Key Topics Include: Qualities of an Effective Leader Leader vs. Manager Making the Vision Real Setting Clear Team Goals Understanding Motivation What Motivates Whom? Being Consistently Different Managing Difficult Team Members Practical Coaching Skills Three Core Coaching Skills Coaching for Quick Results Hands-On Coaching Practice Key Takeaways: By the end of this course, participants will be able to: Define the qualities of an effective leader. Benchmark themselves against those qualities and create a development plan. Differentiate between leadership and management roles. Communicate the organization’s vision effectively to their team. Set clear, achievable team goals aligned with business objectives. Motivate individuals by understanding their personal drivers. Address and manage difficult behaviors constructively. Challenge and support staff in meaningful, productive ways. Coach team members using a straightforward, proven process. Target Audience: Anybody who is interested in learning effective Skills to lead a team. Certification: Upon successful completion, You will receive a Mountskills Certificate of Completion. ©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited. Information Source: Mount Skills | eventbrite

Certificate: Course Completion Certificate Language: English Duration: 1 Day Credits: 8 Course Delivery: Classroom Refreshments: Snacks, Beverages and Lunch included in a classroom session Course Overview: Effective communication is crucial in every aspect of life. Whether in a boardroom presentation, personal conversation, or even non-verbal cues, the way we communicate has a significant impact on how we are perceived and understood. The Communication Strategies Workshop will provide participants with the essential skills to enhance their communication in both personal and professional settings. Participants will learn how to optimize different methods of communication to improve interactions across their organization, creating a positive ripple effect. Target Audience This workshop is designed for anyone looking to improve their communication strategies, regardless of their current role or experience level. Learning Objectives By the end of the workshop, participants will be able to: Identify and overcome common communication problems Develop skills in asking effective questions Recognize and interpret non-verbal communication cues Improve active and empathetic listening skills Handle difficult situations with assertiveness Enhance overall communication for personal and professional success Agenda Overview Module One: The Big Picture Module Two: Understanding Communication Barriers Module Three: Paraverbal Communication Skills Module Four: Non-Verbal Communication Module Five: Speaking Like a STAR Module Six: Listening Skills Module Seven: Asking Good Questions Module Eight: Appreciative Inquiry Module Nine: Mastering the Art of Conversation Module Ten: Advanced Communication Skills Module Eleven: Wrapping Up Course Materials Participants will receive a course manual that includes presentation slides and reference materials to reinforce key concepts learned during the workshop. Technical Requirements (for virtual participants): Internet connection for eBook download Device (Laptop, tablet, Smartphone, eReader) Adobe DRM supported software for accessing materials (e.g. Digital Editions, Bluefire Reader) ©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited. Information Source: Mount Skills | eventbrite

Certificate: Course Completion Certificate Language: English Duration: 1 Day Credits: 8 Course Delivery: Classroom Refreshments: Snacks, Beverages and Lunch included in a classroom session Course Overview: This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day. This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course. Course Topics: Section One – Introduction to Report Writing Section Two – Plan and Prepare Section Three – Write the Report Section Four – Check and Edit Course Feature: By the end of this report writing training you will be able to: Prepare and plan reports that meet their intended purpose Produce reports that conform to an established and acceptable structure Proofread and edit their reports effectively before submitting them to their intended readers Certification: Once after the training you receive course completion certificate from Mountskills Who can Attend? Anybody who is interested in learning Report Writing Skills. ©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited. Information Source: Mount Skills | eventbrite

Certificate: Course Completion Certificate Language: English Duration: 1 Day Credits: 8 Course Delivery: Classroom Refreshments: Snacks, Beverages and Lunch included in a classroom session Course Overview: Business Strategy execution depends upon developing and implementing the best solution. Success however, relies upon basing the solution on the right requirements, drawn from a sound and robust Business Case. This one day program will introduce participants to the principles of developing an effective Business Case, within the context of an interactive course driven by a case study. This workshop will provide participants with a working knowledge of the principles of writing an effective, comprehensive and compelling Business Case. The course is driven by participation in a case study, promoting immediate workplace transference. Learning Objectives: Implement the most appropriate solution for the issue or opportunity, increasing the return on investment . Provide the solid foundation for projects to generate results. Allow organisations to begin to create a reputation for consistently successful delivery of project initiatives, through the enhanced capabilities of their Project Managers and Business Analysts. Participants’ requirements will be comprehensive and measurable, assisting executives with good decision making, increasing the rate of successful implementation and returns to the business. Participants will leave the workshop with a thorough understanding of the process and disciplines which facilitate the delivery of objective requirements with measurable benefits. Participants will be provided with tools, templates and guidance for immediate use back in the workplace. Agenda: Introducing the Business Case Business Writing Skills Writing a Business Case Template Prerequisites: There are no prerequisites for this course. Course Materials: Students will receive a course manual with presentation slides and reference materials. Target Audience: There is no Eligibility Criteria for this training, anyone can attend this training Examination: There is no exam. Technical Requirements: For eBooks: Internet for downloading the eBook Laptop, tablet, Smartphone, eReader (No Kindle) Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions ©️ 2025 MountSkills. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited. Information Source: Mount Skills | eventbrite