Certificate:
 Course Completion Certificate
Language:
 English
Duration:
 1 Day
Credits:
 8
Refreshments:
 Snacks, Beverages and Lunch included in a classroom session
Course Delivery:
 Classroom
Course Overview
Account Management plays a critical role in building and maintaining customer relationships while driving sales growth. In this 1-day Account Management Training Course, participants will develop essential skills to enhance customer relationships, identify business opportunities, and manage key accounts effectively. This course is designed to equip account managers with the tools to handle client interactions, increase sales, and improve overall business performance.
This training is ideal for anyone working in an account management role or in a related sales function, providing a structured approach to client engagement, performance monitoring, and sales strategy development.
Key Course Topics
Introduction and Objectives
Account Management vs. Sales Techniques
The Organisational Perspective
Roles and Responsibilities of Account Managers
Key Competencies for Account Managers
Types of Key Accounts
Portfolio Analysis
Setting Performance Metrics
Measuring Performance
Key Account Plans
Course Features
At the end of this course, participants will be able to:
Build and manage customer relationships that drive sales performance.
Demonstrate key competencies for successful account management.
Conduct a portfolio analysis to identify and prioritize key accounts.
Measure and track key account performance through various business metrics.
Implement effective account management strategies for business growth.
Who Should Attend?
This course is suitable for:
Account managers
Sales professionals
Anyone interested in learning account management skills and improving their ability to manage key accounts.
Why Enroll in This Account Management Course?
Enhance your ability to nurture client relationships and identify business growth opportunities.
Gain insights into the organizational scope of account management.
Learn how to effectively measure and improve your key account performance.
Develop a strategic plan to maintain and grow key accounts.
Certification:
Once after the training you receive course completion certificate from Leadfalke
©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.
Information Source: LeadFlake | eventbrite

Johor Bahru

Malaysia

Pasir Gudang

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