4-Star Hotels in Central Sulawesi, Indonesia

Nice hotel, strangely organised and doesn't feel cosy but pleasant none the less

The hotel is located not far from the biggest mall in Palu. It is convenient to walk to the mall and back to the hotel. There is an Alfamidi (convenient store) across the hotel as well. The room is big with decent amenities. But the water for shower is not always hot, it’s warm. Breakfast menus are almost similar every day. The staff at the reception desk are kind, and helpful, and the staff helped me get my taxi driver at 4 a.m. However, the staff at the breakfast room should be trained again. There are no spoon, fork, tissue, coffee, cream and sugar on each table if you sit outside. One of the staff threw his sandal to the cat when he saw it walking around the outside area of the restaurant which is rude. Another time, I put my book on one of the tables inside and I went to take other food but they cleaned my table and put my book on the chair which is disrespectful. I hope the hotel fix this because I really like staying at SwissBel.

Disappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you.

Facilities: Generally old and without a washbasin, about 100 domestic business hotel specifications Hygiene: Average, smelly, especially in the bathroom. Environment: Very beautiful environment Service: Average service, almost no one

the hospitality of the hotel are great. customer can enjoy to stay on this hotel