Business Purchase FAQ

1. 1. When does a gift card expire?
   Gift cards are valid for 3 years from the activation date. If you haven't used your gift card during its validity period, you can contact Trip.com customer support to extend it.
2. 2. Are gift cards available in multiple currencies and amounts?
   Gift cards are available in 27 currencies, including USD, SGD, AUD, GBP, and JPY. Gift cards can also be purchased in multiple amounts.
3. 3. Which payment method can I use?
   Only bank transfer payment methods are supported.
4. 4. How do I activate a gift card?
   There are two ways to activate your gift card:
   

   1. Send an activation request via email. Your gift card will be activated within 1–2 working days after we receive the email.
   

   2. Activate your gift card yourself by entering your card number and PIN through an exclusive activation link.
   
5. 5. Can I get a physical gift card?
   Physical gift cards are currently unavailable.
6. 6. Can I customise the amounts of gift cards?
   Yes, you can customise the gift card amounts.
7. 7. Are there quoted prices?
   Yes, there are.
8. 8. How will I receive the gift cards?
   All gift card numbers and PINs will be sent to you via email.
9. 9. How do I allocate a gift card to someone else?
   You can simply give them the gift card number and PIN.
10. 10. Is customer support available?
    Yes, customer support is available via service chat or email.
11. 11. Is there a minimum purchase amount required?
    For gift card purchases below US$2,000, we recommend purchasing online.
12. 12. What's the process for a business purchase and when will I receive the gift cards?
    1) Sign a contract.
    

    2) Payment settlement.
    

    3) An email containing an Excel file with all gift card numbers and PINs will be automatically sent to you 3 days after receipt of payment.
    

    4) On the same day you receive the above-mentioned email, we will send you another email containing the password to open the Excel file.
    

    5) Send us a gift card activation request via email. All gift cards will be activated within 1 day.
    

    6) You can allocate gift card numbers and PINs to internal colleagues or customers.