I was very happy with my stay. Ramim was very helpful and had excellent customer service. Room was cleaned everyday and breakfast was amazing and had huge variety. Bus service taking people to Haram was very good and helpful. Thank you.
We were traveling for Umrah so we had to frequent Haram quite often. Although a bit far from Haram but the hotel shuttle is very well managed and frequent. The hotel is clean and has all the amenities of a 4-star hotel.
The room was clean, and I've always been a fan of Ibis hotels. Breakfast was plentiful, but a bit on the expensive side.
Facilities: Well-equipped
Cleanliness: Good
Environment: Pleasant
Service: Acceptable
I've stayed here multiple times. The prices during summer vacation are reasonable, but it can be a bit expensive during other times.
Nothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs.
And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.
Location not very but it is ok other Hotels are better location than this staff were very good food same every day if you are more than 3 to 5 days you will get bored for food very good clean I will recommend my friends but expect a bit of working or pray inside the Hotel which is good location you u can c ka’aba
It was about 15 mins walk from the haram, restaurants are nearby. There was a water boiler, tea and coffee in the room. The bathroom was clean and equipped.Try to book a room with a city view. Overall I was satisfied.
I had a wonderful stay at this hotel in Jeddah. The location is perfect, close to major attractions and shopping areas. The staff were very professional, welcoming, and always ready to help with a smile. The room was clean, spacious, and well-equipped with everything I needed for a comfortable stay.
The breakfast buffet offered a great variety of fresh and delicious options. The facilities, including the gym and pool, were well-maintained and added extra value to my stay.
Overall, I highly recommend this hotel to anyone visiting Jeddah, whether for business or leisure. I will definitely come back on my next trip.
Hotels in Al-Zahra'a,Jeddah25% of visitors choose this area
SSahraoui2025.06.12
The hotel is clean, all the amenities are available, the swimming pool is good, just not enough deckchairs available, otherwise the rest is excellent!
Very Good
81 reviews
8.8/10
Price from
€70
per night
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7.3/10
GGuest UserThe stay was so good , the hotel is just next to the mosq . Very clean and also convenience supermarkets and shops near , and bus shuttle to masjidul haram every 30 minutes .
GGuest UserNothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs.
And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.
AAhsan012We were traveling for Umrah so we had to frequent Haram quite often. Although a bit far from Haram but the hotel shuttle is very well managed and frequent. The hotel is clean and has all the amenities of a 4-star hotel.
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
GGuest UserTo call reception for service is very slow and ignore the phone sometimes.
Bus times to go to the haram is very weird unlike other hotels which is 24hrs and easy.
However also very nice hotel in itself. Do not regret it though.
KKbitygThis was not my first time at Address Jabal Omar, and it certainly won’t be my last! The service remains outstanding, just like the warm welcome and the delicious breakfast. The staff is incredibly attentive, making you feel truly special.
One of the best features is the direct access to the Haram via an elevator that takes you to C1, from where it’s just a 3-minute walk. Otherwise, the hotel also offers complimentary shuttle services for added convenience.
Highly recommended for anyone looking for comfort, luxury, and exceptional hospitality in Makkah!
AAnonymous UserThe location is excellent, and the Red Sea is about 100 meters away.
Facilities: Not bad, and the room is big. The mattress is really soft and has good support. This Simmons mattress is the most comfortable I have ever slept on in my life. The last photo is the view from the window, and the Red Sea is not far away.
GGuest UserThe room was clean, and I've always been a fan of Ibis hotels. Breakfast was plentiful, but a bit on the expensive side.
Facilities: Well-equipped
Cleanliness: Good
Environment: Pleasant
Service: Acceptable
I've stayed here multiple times. The prices during summer vacation are reasonable, but it can be a bit expensive during other times.
GGuest UserI stayed at TIME Ruba Hotel & Suites and while the staff were very kind, helpful, and respectful, the overall experience didn’t meet expectations for a hotel of this category.
Breakfast was repetitive with very little variation from day to day. When it comes to the room, I booked a suite (their best according to reception), yet there were several issues:
• Stains on the carpet
• Burn marks and damage on the curtain
• Dirty couch
• The balcony door wouldn’t close properly
• Poor maintenance overall (e.g., torn fabric, damaged furniture)
Additionally, I found a bug on the bed and experienced a lot of mosquitos, possibly because of the faulty balcony door.
The swimming pool experience was also disappointing. The sauna was out of order, the steam room was permanently closed, and the jacuzzi wasn’t working. The male pool was delayed in opening, yet it closed on time—meaning less swimming time than scheduled.
The shuttle service to Haram lacked clear communication. Neither the reception nor the driver provided proper guidance on where to find the bus at the Haram, or where it stops. When asked, the driver just vaguely pointed in the general direction.
I believe the hotel staff are doing their best, but it’s clear that they are not given enough resources or support from management. This place has potential but currently falls short in many ways.
로로이림I visited for the first time because of a business trip abroad.
It wasn't the main building, but the building next door.
The facilities weren't the latest, but they were clean.
I ate dinner at the hotel because of the travel time to go downtown.
The food was okay. ㅎㅎ
I also paid for breakfast separately (no discount if you don't pay in advance).
They took a deposit similar to the accommodation fee. TT
It hasn't been cancelled even after 2 days. ㅎㅎ
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