Top 10 Chelsea Hotels

The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.

BEST HOTEL we’ve ever stayed in! Location is unbeatable and Everyone in the staff was so professional and attentive. Manager Shana Thomas was extremely kind and made our stay superb! After checking several hotels for our first stay in London we noticed most of them were just sooo small and we wanted a roomier place. We booked the NYX at a reasonable price and with a King size bed. The check in was so easy and whatever we needed the staff was there for us. They have a pool, gym and the rooftop bar is amazing. Breakfast there is also great. Location is just a block from metro and everything is close by! We will definitely come back

I used to work for Shell, and so visited what was then known as The Lensbury Club many times. We booked The Lensbury Resort in a fit of nostalgia. Not much has changed in the 30 years or so since I last visited. The rooms are comfortable and our Deluxe Double was quite spacious, with a large sofa, plenty of wardrobe space and a modern bathroom that included a nice bath as well as a large shower cubicle. On the downside, the main dining area is cavernous and little has been done to make it feel more inviting. The food is quite average and the chef has made some odd choices: for dinner, the Thai cauliflower & chickpea curry is more Indian than Thai and had little flavour. The lamp rump was tasty. The ”hot chocolate with whipped cream” came with no whipped cream and when we asked, we were told there was no whipped cream. Most bizarrely, from the lunch menu the BLT was seasoned with a mountain of thyme in the mayonnaise - a very odd combination and not one that works at all well. It's also annoying to be reminded more than once that ”service charge is not included.” The pool is OK but there were a lot of young children at the weekend so not particularly enjoyable for swimming lengths when you have to avoid kids bombing into the pool. The piece de resistance though was being woken up at about 4am when some new arrivals tried to get into our room. They tried more than once even though we answered the door and told them it was our room. They showed us their key and it had indeed been noted with the same room number as we were in. After that we were also visited by security who clearly thought we were lying about it being our room. We mentioned it at check-out and were told to complain in writing.

Pros: Great room, spotless and fab shower that we never wanted to leave as it was very nice and powerful. The mattress was soft, we like a firm mattress, but it was fine. Excellent location for the Olympic Village events. The outdoor drinks area was very nice, had some lovely cocktails, which were reasonably priced. Lovely furniture and nice extra touches such as blankets outside, but not needed in July. Breakfast was very nice too, nice selection all high quality foods, hot and cold. We ordered fish and chips from the room service menu and a Caesar salad, it was the best fish and chips that we had eaten in a long time. Excellent, well done chef. Cons: The lifts stunk of sewerage, I-can only assume that there are drains below, it, it was awful, but on balance it was just in the lift. The staff at Reception weren’t massively friendly, we asked about paying for the car park and the replied was, ‘it’s nothing to do with us’, maybe but it’s essential knowledge for a guests stay. All other staff were lovely in the restaurant and a special mention to the lady that delivered our room service. Thank you.

The advantage is that the location is very good, the restaurant is also very convenient, and most of the people staying here are British working-class people.

Wonderful hotel with excellent location. The room was clean, very comfortable and had great view of the London Stadium. The location was amazing, next to a huge Stratford Shopping Centre and to the subway station with many subway lines. The staff was friendly, professional and very helpful. KUDO to the Concierge Staff, especially NALEEF, DANIEL, AND ONE OTHER GENTLEMAN (sorry! i forgot his name). My wife got pickpocketed in London. The Concierge staff, especially Naleef, went above and beyond their duty to help us to deal with our distress moments. He advised us to report the theft to the London Police, and also the Concierge staff helped us tremendously to deal with our stolen credit cards. We really appreciated what these amazing staff did for us. Thanks so much to Naleef, Daniel and to all the Concierge staff for making us feel so welcome and for all your unforgettable help during our stay. The world needs more of these people like your Concierge staff. Hyatt should be very proud to have these amazing Concierge staff. We certainly will return to this Hyatt hotel in the future and would highly recommend this Hyatt hotel to anyone!

Warm friendly welcome, stored luggage for us to go out straight away. Room allocated was as requested, very pleased. Bath/shower water is exceptionally hot which I love. Beds are very comfortable & all was spotlessly clean. Plenty of tea & coffee provided in room. Great value for location only a few minutes walk to the Tower of London.

The location is good, the surrounding residential buildings are very quiet and safe. It is not far from the south Kensington subway station, and it takes only ten minutes to walk. In addition, shampoo paper towels, capsule coffee and other materials are free self-collection management, which is very convenient to take. The inconvenient place is to pay for cleaning, 25 pounds a time. And although breakfast is served, it is basically the same every day. The bread jam coffee series is basically standard. Although the bread is not freshly baked, the taste is still very good. I stayed for four days and felt that I was outside most of the day. I came back to take a bath and sleep. In fact, I lived in room 101. The shower was very smooth, but the sink was very blocked.

The hotel is okay Location: At Alagate East Station on the district line, walk 300 meters after arrival There is a tower bridge nearby that can be lifted and you can go sightseeing. It only takes 10 minutes to walk. There is a Chinese supermarket opposite the hotel, and mineral water is 0.75 pounds a bottle. The hotel breakfast is a traditional British breakfast anyway. The room is clean and looks relatively new. The bed is the smallest bed I have ever slept on. The front desk is very beautiful🤩 There is a dandan noodle nearby, and I will show you how to make grated intestines.

Stayed in a premier plus room on this occasion and was very happy with it. Bed was extremely comfortable, room was clean and quiet and shower was great. Walking distance to loads of great places and convenient to transport of you need it.