Top 10 Syon House Hotels

The Dilly was probably amazing in the 1980's and 1990's but not much has been updated since then! We stayed in a Dilly Classic room which was perfectly fine, a good size, clean with strong Wifi. The shower was powerful and there was plenty of hot water. I know some people on this site weren't impressed by the breakfast but I thought it was great. Obviously, the location is fabulous. However, I didn't feel the room was up to five-star standard. The coffee was instant and the milk small UHT cartons. There was no fridge or mini-bar (though we were in the 'cheapest' room so may be different elsewhere). The toiletries were cheap and basic (so bring your own), there was no plug by the bed to charge devices overnight and no Blu-tooth speaker which seems to be a given now in higher-end hotels. The style of the room itself was quite dated including the landline next to the toilet which I'm sure was incredibly cool in 1986 :) Overall, if this was a three-or-four-star hotel I'd give it full marks, but as it's a five-star, (and more importantly charging five-star prices), it's lacking in some areas. I believe the hotel is currently 'between owners' which makes sense, as I guess the current owners don't want to invest and are ticking along until the new ones take over. It's not dreadful by any means, but they charge a lot for what you get.

We are members of the Lensbury and joined earlier this year. It’s an awesome place - great facilities and grounds. The biggest thing letting it down is the poor food and restaurant service. It always takes ages to order and when the food arrives it’s really not as good as the nearby pubs. If they change this, it’ll easily be the best spot in teddington - such a shame.

The location is good, the surrounding residential buildings are very quiet and safe. It is not far from the south Kensington subway station, and it takes only ten minutes to walk. In addition, shampoo paper towels, capsule coffee and other materials are free self-collection management, which is very convenient to take. The inconvenient place is to pay for cleaning, 25 pounds a time. And although breakfast is served, it is basically the same every day. The bread jam coffee series is basically standard. Although the bread is not freshly baked, the taste is still very good. I stayed for four days and felt that I was outside most of the day. I came back to take a bath and sleep. In fact, I lived in room 101. The shower was very smooth, but the sink was very blocked.

This afternoon: there are (not one but) three cars who have parked in the disabled bays close to the reception door of Premier Inn, Chessington. NONE of these vehicles are displaying a Blue Disabled Badge in their front windscreen. Their owners have decided to be lazy, and occupy disabled parking parking spaces for their own convenience. Thus depriving genuine Blue Badge holders of being able to park & access the front entrance easily. Why do companies like Premier Inn ignore this increasingly illegal situation that is happening more and more everywhere? And such companies just “hope”the general public will be courteous enough to respect “disabled parking bays”. Believe us: until a fine of some sort is slapped on the offenders’ windscreens…. It is, and will keep, happening every where. CHECKREPORTUK.

The room was very clean, as is the rest of the hotel. Corridors and public spaces are all well maintained. The staff are very friendly, they helped us with taxis and local information. As we arrived by train early in the morning, they took our bags whilst we went and explored. Even though we got back quite late everything was ready for us to check in. Breakfast has a great buffet selection and really good coffee. The highlight was Atilia who took such good care of us over breakfast, she is very hard working and always with a smile on her face. There was not one problem encountered, check in and check out were really quick and the location is great.

We stayed at the hotel as a family of three during Christmas holidays and could only say the words if praise. Everything was ecxellent,from the staff, check-in, restaurant (we had breakfast), offer, room, spotless. The location is great,only 12 min to the city centre by bus, the bus stations are right across the road.There's a supermarket,a pharmacy right oppossite the hotel,so you have everything you need.Perfect! We will definiteky come again on our next trip to London.

Easy and convenient for access, staff are polite, room size is quite enough, bathroom size is ok, living enviroment is silent

I had to wait two hours to check because the system was down. I can appreciate IT failures happen but surely Premier Inn has contigency plans? Not good enough to be told the IT department is not picking up the phone. Incident poorly managed. At one stage I really did not know if I had a place to sleep for the night. I also learnt thoat if your premier inn is not managing a problem well, there is no way to speak to someone out of hours on Premier Inn's phone line. When other people asked if they could cancel their booking and get a refund, the person on the desk said there were no guarantees. Very poor customer service. When I was finally booked in, an unclean and tired room awaited me. The seat and sofa upholstery were heavily stained. The seats on the tube were literally cleaner. I near always book premier inn on business travel as they are usually reliable and clean. I would recommend that if you want to be assured of a good night's sleep in a decent room that you avoid this particular premier inn. There are other hotels on the same road.

Because of the positive reviews, I chose to stay at this place. The location is a 20-minute walk from the subway station, which is not too bad. The hotel is also not far from the airport and the subway line is rather convenient. However, I had to wait for 20 minutes when checking in, and parking required an additional fee. The price was not particularly cheap either. There weren't many amenities nearby. This place might be suitable for business trips, but overall, it's just an average chain hotel.

Bathroom bin still had soiled sanitary items in the. In from previous guest, we had one towel between two of us, not enough tea and coffee etc there was some available in the reception area but as we arrived late and were very tired we had been put in an annexe across the car park and with mobility issues didn’t want to go all the way back to the reception area, complained in the morning and the staff were very unhelpful and gave us a web site address to leave feedback and said we should have complained the night before but it was pouring with rain and we already had to walk across a car park with our cases in the pouring rain and were located in the top floor of the annexe building - would not stay there again unless they had looked into the cleaning process they have in place if any !