Guest User
January 27, 2026
Undisclosed demolition works from 07:00 – unusable stay, refund refused.
I had two separate bookings at this hotel: one night, followed by a second booking for three more nights.
At exactly 07:00 in the morning, heavy demolition works started inside the building (jackhammers demolishing the ground floor, I was staying on first).
This was not disclosed at the time of booking, on arrival, or at check-in. The noise made it impossible to sleep or work — even phone calls were not possible.
Because of this, I had to cancel all my online meetings that morning, urgently relocate to another hotel, and pay additional early check-in fees. As a result, the second booking was not used at all.
During the later correspondence, hotel management acknowledged internally that the contractor had violated working restrictions multiple times and had been confronted about it — meaning this was not a one-off incident.
Despite this, the hotel refused to refund the unused second booking and only offered partial compensation.
I recommend future guests explicitly confirm whether any construction or demolition works are taking place before booking.
