The Elms Hotel & Spa

Beautiful Location and Decor: Guests repeatedly praised the hotel's stunning decor, blending old-world charm with modern aesthetics. The grounds and interior design were described as luxurious, with a particular mention of opulent seasonal decorations and picturesque gardens.

We stopped on the dining package, one nights stay to include breakfast and £49 each towards the evening meal. The hotel is lovely, friendly staff, very nicely decorated and fitted out. In fact the interior design really makes the place seem quite exotic. Our room was large with a big double, I would have preferred a softer mattress, if I’d stayed more than one night I would need to see a physio! The room was really nicely decorated with tea, water, chocolate and apples in the room on our arrival. There are dressing gowns and slippers in the room to use at the spa. My only real gripe (I could live with the bed) was the shower which was over the bath. I’m sure they’ll get round to updating the bathrooms but ours although large was not reflective of the hotel. Anyone elderly or with mobility problems would have struggled with the bath/shower. I don’t think many hotel guests prefer a bath nowadays- so that was my only negative. Our breakfast was great and the dinner, the staff were excellent and service was very good. It’s a nice place just for a meal, but obviously the spa encourages a stag over. The spa itself was superb, very luxurious. The jacuzzi was lovely and hot. The main pool was too cool for me. But the room itself was warm and comfortable. It was a little busy when we first got in, with no seats available but eventually we got a couple. The gym is not bad, lots of running machines. I would have preferred a few more body building machines but the weights room was excellent and quite large. But to use the weights you need to be a bit more of a serious gym user than me. Overall the whole experience was great. Goosed value. I would definitely recommend for a celebratory stay.

I wouldn’t normally write a review of this nature. But I feel it may help people booking in the future. I used to be a regular of the elms before it changed hands/ staff. It was always the best hospitality you could ever receive. You were always made to feel welcome. I’m not sure what has happened since. Myself and my business partner arrived to get a bride ready for her big day, who had hired the room to get ready, (having stayed there the night before.) We were greeted by a frosty receptionist who looked like she didn’t want to be there. She didn’t know “who the bride was” or what room she was in. After looking us up and down, she reluctantly gave the info we needed. Reception staff very unhelpful. Reminded me the bride needed to be out by 11 and to return the key. Even though the room was allocated til 12. Upon leaving, the party made various attempts to walk up and down the stairs with heavy bags whilst they looked on, with no offer of help. Only stares and comments of the key! No comment to the bride of wishing her well or how wonderful she looked. Just stares and the need to get us out. It was probably the worst venue I have ever held a bridal prep in. The lighting was shocking, they have spent to much time on adding everything “extra” to the room. But you will need a torch on your phone to actually see what you’re doing. Overall experience for us just as a guest artist was awful. I would not recommend this hotel to future brides, nor would I return myself to stay. Reception staff need training in what front of house management actually looks like.