Woodlands Hall Hotel

Hospitality: Consistently praised for friendly, helpful, and attentive staff, including hosts like Nick and Nerys.

Positive - family friendly environment with indoor play area Negatives - organisation of staff, food quality, availability of drinks I have been to the woodlands on numerous occasions and generally satisfied (mainly due to the availability of the indoor childrens play area). However, durimg a trip today I was incredibly disappointed. To start when we arribed they did not have multiple drinks on tap due to waiting for a delivery. Food arrived very staggered, leaving childrens meals arriving 10 minutes after the adults (4 adults and 2 children eating). When arriving at the table the server dropped chips on the floor, simply commenting that it was only a couple and then running off. Rather than tidying up or offering to replace them. When the childrens meals eventually arrived they were missing bits, I asked the server about this and got told ut would be coming. After a further 15 minutes I went to follow up to be told someone would look into it (still nothing arrived). I returned to the bar again to ask about the missing bits at 40 minutes after the rest of the meal arrived and was offered no apology or compensation simply asked if I still wanted it. Generally left feeling very very disappointed as 'the chips were the best bit'.

Never again, don't know how to cook a steak, ordered a MEDIUM serloin, 1st one came out resembling a charcoal, waitress asked if everything ok, i said i ordered medium this is more than well done, she asked if i wanted it cooked some more!!! So next one came out looking burned on the outside but blue inside, possibly the worst food experience ive had! I wouldn't ever eat out of this place again, stick to fishfingers and chips for the kids...