Popular Aberdeen 4-star Hotels

On arriving at reception to check in on Saturday, the reception staff found that I had booked the room for previous night [Friday] and this had in turn been documented as a No Show. The staff were helpful in offering an alternative room- there were no Stanard King Rooms left for the Saturday Night, only the Apartment Suites. We thanked them and left, stating we would try and find something else. Naturally, I became upset on leaving after making such a mistake- When outside heading back to the car, the Booking Manager (i think his name was Barry) approached us and said he would have a look and see if he could help. He was able to move our booking from the Friday to the Saturday for no extra cost, and also upgraded us to the Apartment Suite free of charge. We were so grateful and appreciative for his help and he saved our weekend so we could continue to celebrate my Birthday as we had planned. The room was spacious and comfortable with a kitchenette, bathroom with over bath shower, king size bed and a fridge amongst the facilities available. 5 stars all round

We stayed here for 2 nights as a family whilst my husband was working. The entrance to the hotel was lovely, a beautiful aroma in the air and very helpful staff on the reception. On entrance to the lifts, everything seemed clean and fresh. The rooms were large. We had a double and a single bed, and still had plenty room for a pram and our bags. The shower was powerful and hot which was lovely and fresh towels each day. There was a kettle with plenty tea/coffee to choose from. The beds were comfortable. There was a heating/air con remote however regardless of what we did, the room cooled at night time, waking our little one who likes to be snug as a bug. After night one, I left the room for it to be made up and although the room was cleaned - the bed was “thrown”together the way I could have done it myself. None of the covers were “tidied” under, making it like a fresh bed again for that evening which was disappointing. There were also a number of marks on the bathroom tiles and up on the ceiling which could have easily been sprayed and wiped down, I’m sure. Perhaps a little more attention to detail with certain things. There was an ice machine on our floor - didn’t work. However reception brought some up for us which was good. There is a lovely large bar area on entrance to the hotel. I was looking for somewhere to have a coffee on day 1 however was informed I could only have takeaway coffee as they didn’t open until noon. I found this a bit strange as there were a lot of business people with laptops who were instead sat on the couches outside the bar area when in fact, they could have had a comfortable seat with a coffee in the bar area. Maybe something to think about? It’s a shame as I had met up with a group of 6 of us plus our kids and we would have all ordered food and drink but instead had to make our way to Starbucks.

Booked this hotel whilst on a business trip to Aberdeen and usually like the Village hotel brand. The hotel itself is a modern village style hotel. We arrived late on a Sunday evening and the first experience with a staff member on reception wasn't great and a really abrupt check in. Was allocated a room on the first floor, 123. The room itself was nicely decorated and perfectly adequate. The issue came at 5:30am the next morning when incredibly loud bangs and noises were heard in the room. I thought it coild just be another guest above me getting up, but these noises continued and got louder. Then I looked at some reviews and realised I was right above the gym and multiple guest had suffered the same misfortune. The view from the window was also nonexistent and looked out directly on a small gravel area and then another wall. Hardly a great view of Aberdeen. The same staff member was on reception leading to a very unapologetic conversation regarding changing room for my final night. Was advised to sort when I returned in the evening. Thankfully a different staff member in the evening and the room was changed to a room on the 4th floor. Thankfully there was now a view, if you take out the huge gym roof. Hoping for no noise, I settled back down but then I woke at 6am and was still about to hear pumping music and the obvious sound of a gym instructor - from the 4th floor. I did have my window open for fresh air but even so - I was 4 floors up! Maybe it's an issue for all rooms facing the gym roof, not sure if the rooms the other side might have even better? Don't think I'll stay again!

Lovely country house hotel on the southern edge of Aberdeen with easy access to city. Welcoming hotel with a very traditional feel in the main building. Bedrooms are modern and our Standard room was well equipped with a large double bed and plenty of tea coffee etc. The hotel is dog friendly for a small charge. We had lovely cooked breakfasts and continental also available. We ate breakfast in the drawing room, as dogs understandably not allowed in main restaurant. We only ate in the bar area one evening which was cosy and fast service. Friendly staff and nice touch of a Birthday platter delivered to room in recognition of a significant Birthday being celebrated.

Stayed here over a month in July. Was a wonderful place to explore Aberdeen, Deeside and Speyside. The hotel is situated in central Aberdeen just off Union street. It’s s new property in a pedestrian area with a parking area below. Unfortunately the parking area is a) hard to get to (mapping software such as Google maps cannot find it) and b) not directly linked to the hotel ( staff can access the area outside the parking garage if access elevator access is required - just buzz the hotel and ask). Not sure at all why it was designed this way as it’s a simple change of doors to allow customer access to the hotel with a key card, and still allow staff access to their restricted areas. Customer service at the hotel was excellent in all areas: front-desk, bar staff, restaurant and housekeeping - impressive. Room was comfortable if a little compact compared to some Residence Inns. The room lacked a few cooking dishes/ items. None appeared to be available on-request. Breakfast was great with an extensive selection plus additional items available to order. Cooking is easy as easy to prepare meals & groceries are very easy to stock as there is a Marks& Spencer food hall less than 100 yards/meters away.

My wife and I stayed at this hotel for business and pleasure trip. We had booked a double room with breakfast. Upon arrival, I noticed that the staff were wearing masks, established that they had a COVID case, some staff members were sick thus there was no bar or restaurant service. We were given room 211, it was filthy, went back to reception and given another room. Had to wait ages and as there was only one lift that operated at snail speed. Again, the second room was very basic, small, dated, small tight bathroom, very warm as the heater was full on and it did not match the photographs on Mercure website. I have stayed at other Mercure hotels before but this was something else. No bathrobes, no fancy bed coverings as in the illustrated pictures. This is NOT a four-star hotel as claimed, three stars maximum. There is a safe. Tea and coffee making facilities that do not get replenished biscuits on the first night only. Double bed that was smaller in comparison to other hotels. The TV has Freeview channels of which some did not work. No proper desk to work on. At night-time, there is so much noise from outside. This hotel needs modernising and a good clean. No wonder the hotel had a COVID case as the cleaning standards are low. Breakfast was average, sausages undercooked, eggs overcooked, not much choice of the cold section, no rolls only bread and limited fruit. Transport: From Aberdeen airport catch the 727 to Union Square which has the central bus station and railway station. It is a ten-minute walk to the hotel. Transport system is good but there was a rail strike on one of the days. The hotel is in a good location. There are lots of local places to eat especially at Union Square.

The location is convenient, the price is reasonable, the environment is clean and organized, and the service is good

Stayed on 1st Oct for an overnight stay whilst visiting the P&J. The man on reception who checked us in barely spoke a word. Noticed the few couples in front getting complimentary drinks and we were not offered (oh well). Room was fine but was rather dusty, however when you pay £48 for a room I wasn’t expecting glam. Stains in the sinks & toilet, uncomfortable bed and only 1 pillow for a double bed. Once in bed realised the bedding was ripped on the underside - therefore cleaners tried to hide it. Was quite a cold sleep in the end.. Decided to grab a bite to eat down in the bar. Lady at bar forgot to put on a pizza (flavoured bread) for our table therefore one party member was left waiting an extra 25 mins when she promised “5” . Therefore we were nearly late for our show. Upon checkout again it was slow, however when checking my bank account when I had already got home, I’d been charged twice for the room even though my receipt says for 1 only. Was charged £10 for parking even though signs say £5. Was given no explanation from reception staff. Trying to contact the hotel for refund but can’t get through (not surprised). Will keep trying!! Shame because the hotel looks nice & quirky however you do get what you pay for and no more.

Recently stayed overnight for a wedding we were attending at the hotel. Staff were very attentive and welcoming. We received a free upgrade and the rooms were spotless. Breakfast the following morning was more than adequate with the option of a full scottish along with an array of food for a continental breakfast. I would have no hesitation staying at Norwood Hall again

Long overdue review that is actually the culmination of multiple return visits which is testament in itself to the hotel itself, value for money, the staff attentiveness and level of service, hotel amenities and central but quiet location which is ideal for striking out across Aberdeen and the NE of Scotland. From booking process, pre arrival correspondence, arrival and check in, personalised room preparation and amenities as standard, very spacious and spotless room itself, relaxed drink in the bar at night and fantastic breakfast every morning to effortless checkout, couldn't fault anything. Friendly, professional and efficient service from beginning to end. Personal touches made us feel welcome, wanted and valued. See you again soon !!