Dorado Beach, a Ritz-Carlton Reserve

Exceptional service with friendly staff and attentive butlers. Stunning beachfront location with renovated grounds offering breathtaking views. Spacious, open rooms with floor-to-ceiling windows. Exceptional amenities.

First I'd like to state some of the highlights. Easy flight, came here after being on Evrima for 5 nights (WOW! We really enjoyed that)! The property is beautiful! The architecture, landscape, setting...very picturesque. The rooms are spacious and the bathroom with its indoor/outdoor shower options is really nice (water pressure not great and no AC in the bathrooms but surprisingly it was never an issue for us--I only mention it because I was surprised by it). Here is where it gets not so great. The service overall. Yes, several exceptions and one notable team member who REALLY took criticism constructively and went above and beyond to change my family's view of the resort. I will start by explaining that every single meal up until dinner the last night was riddled with errors. Some minor, others not so minor. I kept quiet about it. Just let it go. Hungry on the beach, order an hour in advance and then the food comes out wrong anyway. Things like that shouldn't happen at this level of property and if so, not every single meal. The staff is super nice but there must be a disconnect between the kitchen and the staff outside of the kitchen. Today, on the beach, my meal was really really wrong. It was a turkey wrap with one tiny piece of turkey, one slice of cheese and a ton of lettuce. It was mindblowing. I mentioned something to the waiter. He was so nice and agreed when he looked at it that it was laughable. His supervisor came out and she apologized profusely. About 30 minutes later the F&B Director, Christophe, came out to the beach to discuss my experience. I showed him a picture (I took it because I didn't think my husband would believe how bad it was--he was mid massage but the F&B had become a running joke during our stay). Christophe was clearly upset by the feedback (he really cares about what he does and the overall guest experience). He went above and beyond for us after that interaction to salvage the relationship. His care and concern should be what every Ritz Carlton property strives to have. We ate our last dinner at Positivo and it was positively the best meal on property. Our server, Sam, was sweet, helpful and took time to explain the dishes. Christophe was there to greet us upon arrival and even brought the chef to our table for an introduction. I'm still not sure we will return, however it wouldn't be right to write a review and not mention how (and who) tried to really fix everything for the whole resort. So, if this review gets to the GM....Christophe cares and really tried everything he could to change our opinion.