Al Ain Palace Hotel Abu Dhabi Photos

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience upon arrival, and we sincerely apologize for the inconvenience and frustration caused regarding the parking situation. We understand how stressful it can be after a long journey to face such challenges, and we regret that this impacted your overall impression of our service.Kindly allow us to clarify that Al Ain Palace Hotel does not have its own dedicated parking area, and this information is clearly stated on all online booking platforms. The parking spaces next to the hotel are part of the government-managed public parking system and are chargeable. These spots are available to all on a first-come, first-served basis, and unfortunately, we are not authorized to reserve or move any vehicles occupying those spaces. While we always do our best to assist guests with valet support, our team is limited in scope when public parking is full.We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you again in the future, where we can better meet your expectations and provide the warm hospitality we’re known for.Warm regards,Mazhar SiddiquiOperations Manager, Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed the swimming pool and gym facilities. It's great to know that you had the chance to work out and found the gym to your satisfaction.We appreciate your comments on the house's condition, and we're continuously working on maintaining and upgrading our facilities to ensure the comfort of our guests. We take all feedback seriously and will consider your thoughts as we plan for future improvements.We hope to welcome you back soon for another pleasant stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you found our hotel clean and tidy and appreciated the friendliness of our staff. It's great to know that you had a positive experience with our service.We are committed to maintaining high standards, and your feedback inspires us to continue providing excellent service and a comfortable environment for our guests. We hope to have the pleasure of welcoming you back for another fantastic stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

Response from Property: Dear Benjamin777,Thank you for taking the time to share your feedback about your recent stay at Al Ain Palace Hotel. We are truly sorry to hear that your experience did not meet your expectations and that you were disappointed with the service, quality, and cleanliness of your room. Please accept our sincere apologies for any inconvenience you encountered, particularly regarding the condition of the sheets.Your comments are important to us, and we will be addressing these issues with our housekeeping and service teams to ensure that such lapses do not occur again. We take your feedback seriously and are committed to making the necessary improvements to provide a better experience for our guests.We hope you will consider giving us another opportunity to serve you in the future, allowing us to demonstrate the high standards of hospitality we strive to maintain.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel