Al Ain Palace Hotel Abu Dhabi Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the spacious rooms—we always aim to provide a comfortable and relaxing stay for our guests.We understand that parking can be a challenge, and we sincerely apologize for any inconvenience this may have caused. While we don’t have dedicated on-site parking, our team is always happy to assist with nearby parking options to make your experience more convenient.We truly appreciate your comments and hope to welcome you back for an even better stay in the future. Please feel free to reach out to us anytime—we’d love to assist in making your next visit even more enjoyable!Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

Response from Property: Dear Artur,Thank you for sharing your experience with us! We’re pleased to hear that you enjoyed the location, clean surroundings, and our pool and bars. It's great to know that our amenities met your expectations.We truly appreciate your feedback on the breakfast and service. We will review the breakfast options to ensure we continue providing the best possible experience for all our guests.We hope to have the pleasure of welcoming you back soon for another memorable stay!Warm regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Nicola,Thank you for your wonderful review of Al Ain Palace Hotel. We are delighted to hear that you enjoyed your stay and found our hotel to be a great value. Your kind words about our food and beverage options and our large swimming pool are greatly appreciated.We are especially pleased that you were able to enjoy the English Cup Final by the pool—it's always great to see our guests making the most of our amenities. Your positive feedback motivates us to continue providing exceptional experiences for all our guests.Thank you once again for sharing your experience. We look forward to welcoming you back for another enjoyable stay.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for sharing your experience at Al Ain Palace Hotel. We are pleased to hear that you had a lovely stay and enjoyed our pool, breakfast, and the friendliness of our staff. Your positive feedback is greatly appreciated.We apologize for the inconvenience caused by the loud music from PJ beside your room. We understand how important a good night's sleep is and will certainly address this issue with our team to find ways to minimize any future disturbances.We hope to welcome you back in the future and provide you with an even more comfortable and restful stay.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Evangelia,Thank you for your perfect review of Al Ain Palace Hotel. We are thrilled to hear that you enjoyed your stay, especially our convenient location, cleanliness, and the politeness of our staff. Your positive feedback is greatly appreciated and motivates us to maintain the high standards we strive for.It's wonderful to know that you took advantage of our pool and Wellness Center and that these facilities contributed to a relaxing and enjoyable experience. We hope to have the pleasure of welcoming you back for another delightful stay in the future.Thank you once again for your kind words.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your wonderful review! We’re happy to hear that you had a perfect experience during your stay in our Standard Queen Room. Your positive comments about our surroundings, amenities, cleanliness, and service are truly appreciated.We strive to provide our guests with the best possible experience, and it's rewarding to know we succeeded in meeting your expectations. We hope to welcome you back soon for another excellent stay!Warm regards,Mazhar SiddiquiFront Office ManagerAl Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your perfect review of Al Ain Palace Hotel. We are delighted to hear that you found everything to be good during your stay and that you were pleased with our surroundings, amenities, cleanliness, and service. Your positive feedback is greatly appreciated.We apologize for the inconvenience you experienced with the slow Wi-Fi. Your comments are important to us, and we will be addressing this issue to ensure a better connection for our guests in the future. We appreciate your understanding and patience.We look forward to welcoming you back and providing an even more seamless experience.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Bala Trinadh,Thank you for sharing your experience at Al Ain Palace Hotel. We are glad to hear that you had a nice stay and appreciated our surroundings, amenities, and cleanliness. Your feedback is important to us and helps us continue to improve our services.We noticed that our service did not fully meet your expectations, and we apologize for any shortcomings you may have encountered. We are committed to enhancing our guests' experience and will address your concerns with our team.We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Emad Chahir,Thank you for taking the time to share your feedback about your stay at Al Ain Palace Hotel. We are pleased to hear that you found our hotel to be a nice place and that you enjoyed our surroundings, amenities, cleanliness, and service. Your positive remarks are greatly appreciated.We are glad that you had an overall pleasant experience, and we hope to welcome you back in the future for another enjoyable stay. Your feedback motivates us to continue improving our services to meet the expectations of all our guests.Thank you once again for your review.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel

Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed the swimming pool and gym facilities. It's great to know that you had the chance to work out and found the gym to your satisfaction.We appreciate your comments on the house's condition, and we're continuously working on maintaining and upgrading our facilities to ensure the comfort of our guests. We take all feedback seriously and will consider your thoughts as we plan for future improvements.We hope to welcome you back soon for another pleasant stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

Response from Property: Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you found our hotel clean and tidy and appreciated the friendliness of our staff. It's great to know that you had a positive experience with our service.We are committed to maintaining high standards, and your feedback inspires us to continue providing excellent service and a comfortable environment for our guests. We hope to have the pleasure of welcoming you back for another fantastic stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

Response from Property: Dear Benjamin777,Thank you for taking the time to share your feedback about your recent stay at Al Ain Palace Hotel. We are truly sorry to hear that your experience did not meet your expectations and that you were disappointed with the service, quality, and cleanliness of your room. Please accept our sincere apologies for any inconvenience you encountered, particularly regarding the condition of the sheets.Your comments are important to us, and we will be addressing these issues with our housekeeping and service teams to ensure that such lapses do not occur again. We take your feedback seriously and are committed to making the necessary improvements to provide a better experience for our guests.We hope you will consider giving us another opportunity to serve you in the future, allowing us to demonstrate the high standards of hospitality we strive to maintain.Best regards, Mazhar Siddiqui Front Office Manager Al Ain Palace Hotel