Premier Inn Abu Dhabi Capital Centre Reviews

The hotel is value of money. It provides free shuttle bus to Sheikh Zayed Grand Mosque and Qsar Al Watan which is a big advantage. However the shuttle bus schedule would change during Ramadan and it is suggested to always check with hotel shuttle bus schedule first

*Review: Average Stay with Major Service Gaps* The hotel itself is decent—clean rooms and functional amenities—but nothing that stands out. What’s shocking is the price swing: rates jump up to *460% higher* during peak season, making it feel overpriced for what you get. Customer service is a weak point. I sent a request via email and never received a response—not even a courtesy acknowledgment. That lack of communication leaves a poor impression. On the plus side, the location is convenient. It’s near a grocery store, coffee shop, and convenience store, so daily needs are easy to meet. Taxis are also readily available, making transport hassle-free. *Verdict:* Good location and basic comfort, but inconsistent pricing and poor responsiveness make it hard to recommend for repeat stays. Rating: *3/5*

This was my first time encountering an issue when booking a hotel abroad. I arrived at the Capital Centre Arjaan by Rotana in Abu Dhabi after 9 PM. Check-in was smooth. Upon entering the room, I noticed it was newly renovated, with a strong smell of construction materials, even though the Ctrip homepage stated it was renovated in 2023. I immediately contacted customer service to resolve the issue, but since it was already past midnight, I couldn't book another room for that night. Ctrip's customer service was quite responsible. The agent I spoke with, Xiao Cheng, was a girl who was very capable at problem-solving. She helped me find a nearby hotel and asked me to pay for it first, with the understanding that I would negotiate with the platform later. Overall, I'd give the handling process a 7 out of 10, as the information displayed on the platform was indeed incorrect. However, this hotel has now changed its renovation year to 2025. I paid over 1000 AED for my stay, but the usual price is only around 500 AED. I hope everyone pays attention and doesn't overpay; this hotel's price is not worth over 1000 AED. If I have the chance to visit Abu Dhabi again in the future, I will still choose to book my rooms through Ctrip!

Good for short stay. Close to the mosque and not so far from the airport. Also free parking is a good thing.

Hotel located in very quiet area in outskirts of Abu Dhabi. It's only 30 min bus ride into city or Sheikh Zayed Mosque. Bus stop is outside the hotel. We had a great stay there. Breakfast selection was good. There are few very nice restaurants around which are definately worth going to.

The room rates soared during the F1 period. The room was very clean, and the shower had good water pressure and hot water. The only downside was that the sheets weren't changed once in 6 days. There were many holes in the sheets, but I didn't mind too much. The staff were all friendly.

A delightful extended stay, so good I didn't want to leave! Coming to Abu Dhabi for a business trip, choosing the right hotel truly doubles the happiness of a busy schedule! My stay at the Capital Centre Arjaan by Rotana has immediately landed it at the top of my list for accommodation in Abu Dhabi. The hotel's location is prime, a mere two-minute walk to the Abu Dhabi National Exhibition Centre, which is a godsend for business travelers attending exhibitions. The area is also dotted with cafes and supermarkets, making daily errands and casual breaks incredibly convenient. The dining and leisure facilities exceeded expectations. The lavish English breakfast offered a wide variety of items, and the Western dinner dishes tasted authentic. The restaurant and bar have an elegant atmosphere, perfect for a relaxing drink after work. The outdoor pool is crystal clear and clean, and the fitness center is well-equipped.

Excellent hotel Smooth check-in and check-out process. Great customer care throughout. The morning reception team on 10th November were friendly and supportive. The only drawback was the limited breakfast options.

Great stay. The room is so clean. Supermarket is 3 mins walking distance. Great location. Truly reccomended!

The room was clean and tidy overall, similar to a 'Ji Hotel' in China. The breakfast selection was decent, and kids eat free! This is great for families with children. You also get free parking with your room card!

This hotel is pretty good! It's affordable, in a great location, and the service is excellent. Definitely a fantastic value for money choice. I'd absolutely stay here again next time I'm in Abu Dhabi. Highly recommend!

The room was clean and comfortable, and having a parking garage was really convenient for getting around. Overall, I'm very satisfied.

We came for the Open Master Game & this Premier Inn is close to ADNEC which is their exhibition centre. Hotel has shuttle bus service to the major sightseeing places. They provide bottled water daily while amenities are on request. Breakfast is great at a fair price. Room is clean.

good hotel every one of staff also good , new style , i love this hotel