Krystal Beach Acapulco

The truth is, the hotel is very nice, but the staff isn't as friendly as they should be; they operate on the classic "you're treated according to appearance" principle. On the second day, a cockroach appeared in the room. 🤢

The hotel is renovated and all the staff provide excellent service. However, during peak season, they should emphasize the rules more. Some guests don't respect the rules; they reserve tables, lounge chairs, palapas, and chairs for the entire day. They go into the pool wearing t-shirts, come out wet, go to the elevator or reception, and serve themselves excessive amounts of food without eating it. In my room, the bathroom door creaked excessively. The door to the stairwell also made a lot of noise, and my room was right next to it. When I made my reservation, I requested a room not near the elevator, and they assigned me a room right outside the elevator.

There's no air conditioning, the elevators aren't working, and there's no air conditioning. I requested receipts for my meals, and they still haven't sent them. They don't have enough staff, the service is terrible, and I don't recommend this hotel.