Best Western Premier Hotels in Accra

I stayed here for my first week from the 25th March 2022. I was very happy with the service and the area. Somethings from my room were not complete, for example having my own sofa which was of inconvenience when my guests arrived but my host made sure I was comfortable and promised to look after me the next time. I was happy to come back after my trip from Kumasi. However everything went down hill. Room was disorganised, broken curtains, bed made was incomplete, low/no wifi. Ceiling mould and damp. Made a compliant in which the maintenance team attended and informed me they were trying to gain access in the afternoon but no one was in. Bear in mind I had not received any phone calls or messages about this. Furthermore, I explained the room is no fit condition to be receiving guests and should be fixed first, this was not a matter of completing it in the afternoon that I checked in! Rubbish! One of the workers agreed and also made it known to the maintenance team she had been complaining about this room for a while. They moved me to a temp room for the night. With weak/very limited wifi, some stained walls, broken shower, sticky toilet bin lid and the toilet making loud and long flushing noises. I moved in total four times. They also gave me a room with stained bed sheets and scaffolding in which workers would be walking across my balcony. With the help of my old host and a nice lady, I got a lovely apartment. The host, required payment but did not want to do an online bank transfer, did not have a card machine. So I paid via World Remit money in which money was taken out of my account but her transactions was not cleared. She wanted me to pay again, in which I told her I will not be paying twice, she will have to wait until the refund is cleared. I had to request for a refund (took 3 working days), was also being chased for full payment for the moulded room. House keeping forgot to lock my room. At this point I was fed up. I asked for some negotiation in having a late check out as my flight departed late at night and with everything I had dealt with before, this was by passed and not even considered. I was then charged the highest exchange rate which meant i was paying more (they say different agents use different exchange rates). This meant I was given the host/agent nearly £94 extra which is around about/over 800 GHC. For all the lack of customer service, sympathy and them always chasing me for payments like I was a criminal. I will not be coming back again! I honestly wish I left my experience at week one, rather than returning back to end my stay in Ghana. If you want a modern place , great location/pool side views, lots of tourists etc, stay there. I expected way more for up-keeping and maintenance. Highly disappointed with round two stay at Embassy Gardens.

I've been using the Airport View for many years, since before the re model. Nice, friendly staff, decent food, welcoming atmosphere. My only negative observation is the continuously rising prices, like everywhere else.....

Oh my gosh, luxury, luxury. This is beyond expectations. The area is beautiful and expensive, celebrities and all live here. The location is really safe, it’s clean, limited places to eat around you have to travel at least 10mins to restaurants. Anyways Samuel was not a very good host. He didn’t respond to our calls, he really didn’t seem interested in hosting us, unfriendly and distant.

The location is good and the restaurants are fine. Breakfast was good too. However, the room was bad. The wind from the air conditioner smelled musty, and I asked for a room change, but they didn't respond and just sprayed me with a deodorant spray. The bed was also damp and cold. It was not a comfortable stay.

It is located in the Centre of Accra. The staff are friendly but May only treat you “as good as you’re dressed”. I had a pleasant time nonetheless.

Erg gedateerd hotel dat echt een opknapbeurt kan gebruiken. Zowel de kamers als het restaurant en de bar zijn vooral functioneel en niet echt sfeervol. Kamer was ruim en schoon. Housekeeping doet een prima job. Personeel is erg wisselend qua inzet en motivatie. Abigail van het restaurant en Moses van de bar zijn fantastisch. Als alle staff zo waren zoals zij... Kwam ik zeker terug!

Good points - Most of the staff are so friendly and will go out of their way to help you and make sure you are ok. Juliet at reception is exceptional. - Beautiful grounds and setting, well maintained lawns with palm trees and flowers. Right by the sea. - Amazing pool with swim up bar and plenty of sunbeds - Nice restaurant with good breakfast choice and also the Ghanaian village restaurant overlooking the beach is lovely, especially the Sunday buffet. - Rooms are nice - we changed a couple of times but ended up in a Club room in 15 block. Everything was good, except a couple of maintenance issues which were quickly resolved. - hotel is spotlessly clean Not so good points - the hotel feels like it has a fading glamour, this was my 3rd stay here and it feels like no money is invested in small things which would make a difference (for example new sunbeds and furniture around the pool, ensuring all balcony doors open). It feels as though there could be improvements made by the management in maintenance and upkeep to bring it back to a more luxury resort. - there were few guests but far too many staff - one day at breakfast there was 2 tables eating (4 people in total including us) and 9 staff - waiters and waitresses standing around with nothing to do. It made it feel quite intimidating and seemed totally inefficient. Given it is a help yourself buffet I don’t know why 9 waitresses would ever be required!

Retail Banking Council Africa co-hosted our executive council meeting with Fidelity Bank Ghana over 2 days at the Labadi Beach Hotel. The venue was amazing, the staff were courteous, friendly and extremely attentive to detail, especially Mavis Adutwumwaa-Opoku, the Banqueting Co-ordinator who attended to our every need. The atmosphere, food and facilities were excellent and I would highly recommend this venue for both business and pleasure. High marks all around to the wonderful, friendly and helpful staff, too many to mention individually.

I spent some days of my annual vacation at the Hill View Hotel in Accra and in fact I really enjoyed their services. The room I occupied was very spacious and had a pleasant smell that I would never forget in my life. Their staff were also kind and treated me with a great deal of respect. In fact they need to be commended on their adherence to the COVID 19 protocols.