Ethiopian Skylight Hotel

Myself and my wife are writing to formally complain about the hotel accommodation provided to us, which was not the hotel we booked or paid for. We had booked a specific hotel (skylight hotel, a 5 stars hotel) through your service; however, upon arrival, we were taken to a completely different hotel (platinum hotel which we classified as 1 star hotel) of a very low standard. This hotel did not meet basic comfort and hygiene expectations. The room was extremely stuffy and the facilities were inadequate to the extent that we were unable to sleep comfortably or even take a proper bath. This experience is unacceptable, as it is not what we agreed to or paid for. The situation caused significant inconvenience and distress, especially considering that the booking was made in advance based on the expectation of a certain standard of accommodation. We are therefore requesting a full reimbursement for this booking, as the service provided was not as advertised or confirmed at the time of reservation. Attached hereto is the confirmation receipt of the booking. I look forward to your prompt response and resolution of this matter.

Very good quality hotel in a great location near airport. Could improve the airport shuttle service, as often waiting longer than the 15 mins regular service. But overall a great experience with nice restaurants, bars and open areas.

Close to the airport with free shuttle service. Multiple restaurants and lounges for enjoyment. Nice shop Efficient and friendly service. Clean and in good repair. Good breakfast buffet

A Deeply Disappointing and Unacceptable Experience at Skylight Hotel I stayed in a mini suite at Skylight Hotel, and I was shocked by how terrible the experience turned out to be. The staff were rude, impatient, and made me feel completely unwelcome from the moment I arrived. For the high price I paid, I expected decent service – instead, I was treated with disrespect and inflexibility. Friends and family who came to visit me were not even allowed to come up to my room. I wasn’t trying to throw a party – just to see my loved ones for a short visit – and even that was forbidden. The hotel felt more like a guarded facility than a place of hospitality. Worse still, the treatment I received clearly depended on the color of my skin. White guests were treated with smiles, courtesy, and flexibility. I, on the other hand, was made to feel like I didn’t belong there. It was blatant discrimination, and I will not stay silent about it. I had originally planned to extend my stay for three more nights, but after one evening, I made the immediate decision to leave. I’ve stayed at many hotels, and this was by far the worst service I’ve ever received. Skylight Hotel should be ashamed. I will never return – and I strongly advise others to think twice before booking here.