Hilton Garden Inn Dallas/Addison

Nice visit. Quiet and clean. Breakfast is not free but check out was not until noon so we were able to sleep late so we didn’t really mind. Price was fairly good for what we got. Not our first choice of hotel when we come to town but definitely our second.

Booked a 3 day stay for my family visiting from out of town. They loved the place and its proximity to all the good restaurants.

Everything was nice and clean. The Hot Tub was under maintenance when we got there but we were told before booking that it would be down. No issues with jet tub.

Absolutely horrible stayed for three nights and had to beg for clean towels and ask twice for room service to clean the room cause it smell bad and they never came. Then went to front desk to talk to the manager and was told sorry but nothing I can do

Staff, receptiion area and location were on point. Room furniture and tvs need to be updated. No streaming services or casting capabilities available. Smack in the middle of Restaurant Row and not too far from Village and Gallery Mall. Need major upgrades...

******* presented false advertisement pertaining to this hotel and overcharged me for a room that the hotel didn't offer at all. I paid $200 for a suite with a whirlpool at the bedside, but upon arrival i was told that the hotel had no such room available and I had to settle for a regular King room. Totally unacceptable and dishonest. Now I can say that the staff there was great and very nice, it was pretty clean overall, and she apologized on her behalf plus offered free items to make things a bit better for the stay.

Parking where directed by front desk personnel was dark and creepy. No lights and on side of building where could not be seen. Room was still dirty with used Kleenex in the nightstand and used utensil packets around the coffee pot. Used Kleenex were also in bathroom on back of toilet. Not what was expected at all

The staff is always pleasant and the rooms are always clean.