Quality Suites Addison-Dallas

Good..

The room smelled like cleaner and mod and mildew. The faucet to the jacuzzi leaked and never stopped running. There was mold above the jacuzzi on the cieling. The toilet didn’t flush properly and the handle was broken. I spent $132 for a king suite and it was terrible. I left at about 10:30 pm almost 12 hours before I was supposed to check out. If I could get a refund I would but this place is not a good place to be

Didn't know this was a bad part of town. Had a domestic situation happening between people IN THE HALLWAY in the middle.of the night, throwing each other into the walls and doors of the rooms on Monday night. It was terrifying. Cockroaches, human and pet hair everywhere, original room stank of urine and had we carpets. Breakfast sucks. People working the desk were kind.

Very disappointed with this hotel. The pictures posted online are very misleading and do not reflect what you actually see when you arrive. The room was dirty, the furniture was old, and the seats were torn and worn out. The overall condition of the hotel was far below my expectations. I would not have booked this hotel if the online photos accurately showed its current state.

Property has a odor the moment you enter the building, the entire carpeting seems like have never been cleaned, stains in sheets and mattres cover. Sofa smells like urine. Frontdesk staff not helpfull

Bed sheet had a ugly stain, that looks like blood, the mattress cover had lots of stains, couch was extremely old and smell like pee, asked staff to change room , they declined. The hallway’s carpet was full of new and old dirty stains. The smell of the entire place was really bad

Staff was friendly and room was air conditioned, and that is where the good things stop. The elevator stopped working mid day, the rooms felt so grimy and run down. We had a pull out couch bed in our room and it collapsed under the weight of my child. Cockroaches in the bathroom the following morning. Just gross.

When you book with a known brand, there's a certain expectation of that brand. TV channels weren't setup and took them 2 days to fix after repeated complains? Coffee was sporadic at breakfast with only a single 12 cup caraft available, vs multiple or larger caraft ?

Everything was great except for breakfast. The breakfast was horrible the eggs where fake and not prepared properly. I got there at 7 am and nothing had been refilled milk was powder milk waffle maker wasn't working properly one side of the toaster didn't get hot. Fridge for yogurt didn't work