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Crowne Plaza Adelaide, an IHG Hotel
4.8/562 Reviews

Crowne Plaza Adelaide, an IHG Hotel

CBD Adelaide|0.67km from National Wine Centre of Australia
Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a

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Top rated hotels in Adelaide

Searching for hotels near National Wine Centre of Australia? Compare room rates and reviews to find your ideal stay.
Adelaide Royal Coach
4/5102 Reviews
This hotel has a great location. The position and evaluation are very good, and the staff are very helpful. When I had a small problem, they quickly solved it and made sure I was completely satisfied.
Crowne Plaza Adelaide, an IHG Hotel
4.8/562 Reviews
CBD
Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a
Hume Serviced Apartments
4/542 Reviews
CBD
My family and I stayed in this apartment for 4 nights in June'23. We stayed in a two bed room apartment on the 6th floor facing the hills. The location of the apartment was very close to city centre. There are restaurants with in short walking distance. The bus stand is 2-3 minutes walk away. The first bedroom was bigger with a queen bed, wall wardrobe and heat/AC. 2nd bedroom was bit smaller with a double bed and a wall wardrobe, but no heater/AC. The open kitchen was big, having refrigerator, microwave, electric kettle, dishwasher etc. Necessary Tableware, cutlery, dish washing liquid, dishwasher table, kitchen towel, etc was provided. Dinner space and living room was open and big with a wall heater/ AC. We had very good views from the balcony. There was one big bathroom with washing machine and dryer. Entire apartment was clean. Free WiFi had good speed. The apartment Manager was very helpful. The paid car park entry was from the back street. Before checking in, we had problem with our car parking in front of apartment as there was no empty car parking space on the road. We have enjoyed our stay at Hum Serviced Apartment and would request others to stay there.
Vibe Hotel Adelaide
4.5/541 Reviews
CBD
The hotel has a long history. The decoration in the public areas and rooms is very artistic, with many paintings. The elevator is still an ancient sliding door style. This stay was a very good experience, highly recommended!
La Loft Mansions
0/50 Reviews
CBD
Right next to the University of Adelaide, great location! The room is very large, including a living room, a dining room and a large bed room. The kitchen is well equipped with cooking utensils (pots and pans, induction cooker, microwave, refrigerator and oven, etc.). Note that toothpaste, toothbrush and slippers must be brought by yourself. There is no breakfast, and the overall is very good. Recommended!
Mayfair Hotel
4.4/5110 Reviews
CBD
It was a really good hotel and the location was so comfortable, but if you have a car, it's a light. There is no parking lot in the hotel and it costs 25 dollars a day to use the opposite parking building.

Frequently Asked Questions

Adelaide Travel Guide

Adelaide is the capital city of South Australia and a popular destination for sports, restaurants, and sightseeing. The city is accessible via Adelaide Airport (ADL), which provides connections to cities throughout Australia as well as a variety of international destinations.

Attractions in Adelaide, such as the Government House, the Adelaide Festival Centre, and the National Wine Centre of Australia draw visitors from near and far. Souvenirs can be purchased from the Adelaide Central Market, which also sells a wide range of fruits, vegetables, breads, and multi-cultural products. The Art Gallery of South Australia and the Migration Museum are excellent places to learn more about local history and culture.

Within the city, there are also plenty of natural attractions as well, including Mount Lofty, from which the cityscape can be seen from afar. Located centrally, the Adelaide Botanic Garden is a large area filled with rare plants and a great place for an afternoon picnic.

Visitors to the city often choose to stay in the city center, a bustling area that is home to a variety of hotels. Whether you come to Adelaide for business or vacation, there are hotels available to accommodate all types of visitors. Hotels in Adelaide range from business hotels to youth hostels.

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