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Crowne Plaza Adelaide, an IHG Hotel
4.7/559 Reviews

Crowne Plaza Adelaide, an IHG Hotel

CBD Adelaide|0.37km from Art Gallery of South Australia

Latest booking 23 hrs ago

Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a

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Top rated hotels in Adelaide

Searching for hotels near Art Gallery of South Australia? Compare room rates and reviews to find your ideal stay.
Adelaide Paringa
3.9/5120 Reviews
CBD
We stayed here for a two night break, lured in by the stylized photographs. The hotel itself was built in 1926, and I think the rooms were last refurbished around 1976 the furniture is old and dated. The med was comfortable, but we found some serious stains on the bedding. The location is excellent for trams and access to Rundle St Mall, however being so close to Hi key Street means that there are council street sweeper trucks passing around 430am ever morning. Also, the lane way that has access to the hotel had a few undesirable characters camping in the doorway of the hotel, and having a little drink and argument to themselves quite late. The cold water tap in the bathroom didn’t work. We alerted the hotel reception who told us there was someone booked to come and fix it whilst we were out. When we returned it had not been fixed. We told the receptionist that it hasn’t been fixed so if the plumber had billed them, then he hadn’t done his job. Finally, the hotel policy has a clause for “night workers” who are to “escort their guests out of the building and ensure the security fort is closed” I wasn’t quite sure what that meant at first, but it didn’t take long for the penny to drop. Several times during the night there was a rhythmic banging of the headboard in the adjacent room ….. business must have been good! Overall, I guess you get what you pay for. We lamented over the additional $20 a night extra we could have spent to have a much nicer hotel, just an extra block away from being smack bang in the middle of the city.
The Chancellor on Currie
3.9/5101 Reviews
CBD
The location is very good, the service is excellent and everything is very good. The name is very similar to another hotel nearby. Booking a travel product should repeatedly emphasize the name of the hotel, otherwise it will be afraid to go to the wrong place.
Crowne Plaza Adelaide, an IHG Hotel
4.7/559 Reviews
CBD
Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a
Grosvenor Hotel Adelaide
4.3/573 Reviews
CBD
Great and convenient location. Close to 7 x 24 convenience store for daily stuff and simple meal. Also close to the ******************. Someone may like it. Some beggars and drunk people could be found near the hotel. Won't harm you. Just be careful.
Eos by SkyCity
4.6/595 Reviews
CBD
I was looking for a touch of special to celebrate my wife's 50th birthday. So I booked a room with a river view because I thought that would be nice to wake up to. Well, when we arrived, we had been upgraded to a 'suite'! We were blown away at this room, wall to ceiling views, dining room, bath, balcony. 'Pretty woman' eat your heart out. We didn't dine there as it was a Sunday night and not all of them were open but the facilities looked good. Staff were very professional and friendly at check in and check out. Very little surprises me these days. but EOS did. Thank you very much for exceeding our expectations and giving us an experience we will cherish forever.
La Loft Mansions
0/50 Reviews
CBD
Right next to the University of Adelaide, great location! The room is very large, including a living room, a dining room and a large bed room. The kitchen is well equipped with cooking utensils (pots and pans, induction cooker, microwave, refrigerator and oven, etc.). Note that toothpaste, toothbrush and slippers must be brought by yourself. There is no breakfast, and the overall is very good. Recommended!

Frequently Asked Questions

Adelaide Travel Guide

Adelaide is the capital city of South Australia and a popular destination for sports, restaurants, and sightseeing. The city is accessible via Adelaide Airport (ADL), which provides connections to cities throughout Australia as well as a variety of international destinations.

Attractions in Adelaide, such as the Government House, the Adelaide Festival Centre, and the National Wine Centre of Australia draw visitors from near and far. Souvenirs can be purchased from the Adelaide Central Market, which also sells a wide range of fruits, vegetables, breads, and multi-cultural products. The Art Gallery of South Australia and the Migration Museum are excellent places to learn more about local history and culture.

Within the city, there are also plenty of natural attractions as well, including Mount Lofty, from which the cityscape can be seen from afar. Located centrally, the Adelaide Botanic Garden is a large area filled with rare plants and a great place for an afternoon picnic.

Visitors to the city often choose to stay in the city center, a bustling area that is home to a variety of hotels. Whether you come to Adelaide for business or vacation, there are hotels available to accommodate all types of visitors. Hotels in Adelaide range from business hotels to youth hostels.

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