GGuest UserIn this unique hotel stay experience, I felt an unprecedented service experience. Although there were some twists and turns in the process, the enthusiasm and meticulous service of the female boss impressed me, prompting me to write this praise to express my gratitude to her. I also share some personal regrets.
First of all, I have to mention the style of the hotel owner. The female boss left a deep impression on every guest with her unique enthusiasm and meticulousness. She always smiles, and her words are mixed with friendly words such as ”hmm” from time to time, which makes people feel particularly warm. In contrast, the male boss's personality is more direct, sometimes surprised, although slightly rude, but also revealed an undisguised sincerity. This personality difference adds a sense of life to the hotel.
Our encounter can be described as twists and turns. At nine o'clock that night, when we arrived at the hotel in the dust, the female boss had plugged in the electric heater for our room in advance, and this care made us feel warm. However, the good scene was not long, and there was a power outage shortly after arriving at the hotel. The room became cold and dim instantly, which was undoubtedly a challenge for us on the long journey. In the face of this sudden situation, the female boss did not hesitate and immediately invited us to sit in the hotel lobby, where it was relatively warm. In the hall, she not only accompanied us, but also introduced the nearby play guides in detail, so that we are full of expectations for the next trip.
Because it was too late, it took a long time for the electrician to repair, which undoubtedly had a certain impact on our travel mood. But the female boss did not ignore it, but proposed a thoughtful solution: let us go to their home. At her house, she made the bed for us very patiently for half an hour, and said the familiar ”um” while making the bed, which made people feel the warmth of home. During this period, she patiently responded to other people's complaints and showed a high professionalism. At the same time, she also warmly invited us to breakfast the next morning, which touched us deeply.
However, despite the impeccable service of the female boss, this stay still left some regrets. Since it was the 11th holiday, the price of the hotel was expensive, twice the usual price. Moreover, we have not lived in the yurt we want to live in, which makes me feel slightly disappointed. However, considering that the female boss has tried his best to provide us with the best solution, this regret is also translated into expectations for the next stay.
It is worth mentioning that the female boss is still a pet-friendly person. She is very friendly to the dog, and she has several dogs herself. Although most of them have been lost, they are all good dogs. The remaining two dogs are still in the yard. The love of animals still makes people feel her kindness and gentleness.
In general, although this stay experience was somewhat twists and turns, the warm service of the female boss made me deeply moved. The only downside is that I didn't live in the yurt in my mind, and the power outage delayed too much time, and the National Day price doubled.
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