Dominium Palace

We were initially given a room with no working AC and a broken mini-fridge. After complaining, they moved us to a different room around 2 AM, all while we had an infant with us. Once in the new room, the shower clogged up when we used it. We reported the issue to the front desk, but no one did anything. To top it all off, a charger head was stolen from our room. Adding to these issues, there was a major cleanliness problem: bathrobes weren't replaced, and towels were never provided – we had to ask for them every single time. And don't expect to get multiple towels just because there are several of you in the room; they only bring one. Throughout all of this, don't count on Trip.com to take your side. Despite all the evidence, they dismissed our concerns. I'll attach photos so you can see for yourselves. We'll be making a video for our social media to explain in detail the problems we faced, with video evidence, and to highlight Trip.com's ineffectiveness. Luckily, it was just a charger head; if it had been something else of value, believe me, they wouldn't have lifted a finger either.

We arrived and were checked into a room where the shower wasn't working and the sink was clogged. Check-in took 4 hours. We waited the whole time with our suitcases. We wanted to go to the beach but couldn't because we were waiting to be moved to another room; each time they told us 'in 15 minutes'. Eventually, they moved us. The bathrobes were awful, so dirty you wouldn't even want to put them on. You'd ask for new towels and wait 1.5 hours. At breakfast, the tables were dirty, even though there weren't many people in the hotel. There were no knives or forks on the tables. You had to walk around looking for a table that had cutlery so you could sit down. The trash wasn't emptied. You'd come back from the beach to a dirty room.

The hotel is a bit old, but the bed was quite large. Moroccan service is definitely a 'take it or leave it' attitude – the owner acts like they're doing you a favor. However, the breakfast was excellent and the location is convenient, although parking is a hassle.

A beautiful hotel with a great location. Almost everything is within walking distance.

We thoroughly enjoyed our stay. The staff were incredibly friendly. A big thank you to Brahim and Said! 😊 They even remembered my husband's birthday.

The room was spacious and spotlessly clean. What really stood out was the large pool, giving the whole place a strong resort vibe. I highly recommend it and will definitely book this hotel again next time. The service was excellent and very friendly. I can't stop thinking about it, thoroughly impressed!

Nice hotel, but the music was too loud and there were too many children.