Nezame Hotel

They left us stranded by cancelling our reservation and with no alternative, so we will have to sleep on the street thanks to their disdain for the client and their lack of professionalism. They have not given any reason for cancelling the reservation, and we have found it directly, so as there are no accommodation alternatives in the area, the truth is that they have just ruined an (important) part of the trip for us, which was the Nakasendo route. But in addition, we have tried to contact them via email and phone and they do not even deign to pick up. The messages through the platform with which we booked are also ineffective and cannot be answered in any way because apparently they also have that mailbox full and they are directly bounced. As I said, zero professionalism and consideration for the client.

This is a reasonably priced national lodging located on a hill just a stone's throw from the sleeping area. The Kiso region produces high-quality cypress, and the interior of the building has a bright atmosphere, with plenty of cypress used, and the hallways have a pleasant cypress scent. The Western-style rooms have been renovated, so they are simple, but modern, clean, and spacious. Also, the bathroom in the room was new and clean. There is no open-air bath in the large public bath, but it was a clean bath. The water wasn't that hot. I thought it would be better if there was a screen door to let the outside air in. In the washroom area, there was a pearl barley lotion. Cold water is outside the bath. Even though it was a day-use hot spring, not everyone came. Therefore, I was using it alone. It's a luxury. This time it's just the two of us. I was disappointed that I couldn't use the bath in the morning. I've stayed at various hotels and inns, but I think this is probably the first time I've stayed in one where I couldn't use the room in the morning. The explanation was that there were fewer users in the morning, CO2 emission limits, carbon neutrality, etc. However, there was no tea cup in the room, there was a disposable plastic cup, and the three remote controls were covered with plastic covers that could be thrown away immediately, which made me wonder what was wrong with the room. Later, when I looked closely at the fact that the public bath cannot be used in the morning, I noticed that the usage times were listed in a small section on the homepage, but they were not listed on the reservation site. In addition, Toron Onsen is an artificial hot spring made from natural medicinal stones. It is said to have the same effect as a natural hot spring, using the natural ore tron ​​stone, which is only found on the earth. I knew about that, but I heard that I thought it was a natural hot spring. I had no choice but to take a bath in my room in the morning. Although it is a unit bath, the legs are long enough to stretch out. Well, you won't know much about any inn until you visit. We had dinner at the restaurant. When you take your seat, the items are brought to you one by one, but the chawanmushi is piping hot and the tempura is freshly fried. There was also tempura with cheese sandwiched between apples. Other than the lack of sashimi, it was a pretty good dinner at a typical inn. As for the drinks, the local sake Nakanori-san's Dry Nama and 300c of Namazake from the sake brewery Nanawarai that I wanted to visit today were both reasonably priced at 880 yen. Breakfast was a Japanese set meal, and rice, apple juice, and coffee were self-serve. The customer service at this inn, including the restaurant, felt quite businesslike. I don't think I'll visit again because I can't take a bath in the morning.