"My boyfriend and I travelled from Germany to Djerba expecting a pleasant and relaxing holiday. Unfortunately, our experience at this hotel was one of the most disappointing travel experiences we have ever had. The most serious issue is the enormous difference between what is advertised and what is actually delivered. The hotel promotes itself as a comfortable and enjoyable destination while failing to provide many of the basic standards that guests reasonably expect. I do not use the following word lightly, but I genuinely believe many guests are being deceived. The image presented online and through promotional material does not reflect reality. People book this hotel believing they are purchasing a certain level of comfort, cleanliness, and service, only to discover a completely different experience upon arrival. In my opinion, this is not merely disappointing it is misleading. In addition, we felt that some staff members treated guests differently based on their nationality. As travellers from Germany, there were occasions when interactions felt dismissive and unwelcoming, giving the impression that certain nationalities were not treated with the same level of respect and courtesy as others. Whether intentional or not, this behaviour was deeply disappointing and has no place in the hospitality industry, where all guests should be treated equally and professionally. The first issue began immediately upon entering our room. Despite being informed that the room had been cleaned before our arrival, there were visible hairs on different areas of the floor. This was not only unpleasant but also raised serious concerns about the hotel’s cleaning standards. A guest should never have to question whether a room has been properly cleaned before check-in. The room’s air conditioning was also inadequate and unable to properly cool the room during the summer heat. When I approached reception to discuss the matter, I was shocked by the attitude of the staff. Instead of listening professionally and showing concern, my complaint was dismissed. I was told that the room had been cleaned and that the air conditioning is switched off during certain hours of the day. There was no apology, no willingness to investigate, and no attempt to offer a solution. Switching off air conditioning in a summer destination while guests are paying for comfort is simply unacceptable. The same attitude was encountered when discussing the Wi-Fi, which was extremely poor and almost unusable inside the rooms. Once again, I was simply told that nothing could be done. At no point did any member of staff demonstrate genuine concern for guest satisfaction. Rather than helping guests, the attitude seemed to be that complaints were an inconvenience rather than an opportunity to improve the guest experience. What disappointed me most was not only the problems themselves but the complete lack of professionalism in dealing with them. Hospitality is about making guests feel welcome, respec"

"Everything was great! Super friendly staff, especially at reception. The hotel has everything you need and has a very pleasant atmosphere 🥰 I'm looking forward to going there again next time!"

"I've never experienced anything like this before. Definitely not worth the money. The service staff barely understands anything and doesn't respond to requests."