Porto Platanias Beach Resort & Spa

Not a five-star hotel, Four is the maximum. Please do not eat at the buffet restaurant, the food was always overcooked, very dry and very hard. I have to wash it all down with water ! There are plenty of restaurant in Platanias for you to eat-in so don't waste your money.

Perfect hotel, very friendly staff and we were always feeling velcome. We were travelling with one handicapped child in a wheelchair and the staff always looked after us and were very welcoming. What we expreienced as a bit negative was that even though all signs were saying that reserving sun beds were "illegal" most people did this every day so that if we were to get seats beside the pool before 12 PM, this was impossible even if apparently nobody were there ... We wish some someone would take more care of the security from "reserving" sun beds like the sings said, because nobody apparently cared about this. We want to come back agan, but not if the hotel "lies" about taking care of "stealing" sun beds from the morning, because finding sun beds with a handicapped child who loved the sun is not easy when we dont know which beds are available nor not. :)

The best hotel in Platanias. Special thanks to Dimitri from entertainment team, who made our stay so fun. Best memories from his water aerobics class and water polo.

We paid £170 a night with taxes for 7 nights. We stayed in room 1505 and this is my review.  As people have mentioned in previous reviews this is not a 5 star hotel. Not in facilities or service.  I would say 99% of staff are miserable, rude and unfriendly. There is no service with a smile and they look down on you. Here are some examples: - On arrival there isn't a warm welcome or service with a smile. - Asking where the kids club was. The woman at reception just shrugged her shoulders. Then got a map and circled the kids club but didn't actually explain how to get there. - When walking past any staff there is no hello, good morning, smile etc.. - At breakfast you go to the table reception and get assigned a table. The table you are brought to is not even ready. So you are standing there just waiting for your table to have a tablecloth, cutlery etc... put on it.  - I wanted to grab a water bottle from the bar. It was 4:45pm and the bar apparently only opens at 5pm. All I wanted was a bottle of water but the bar man said we don't open until 5pm.  The breakfast setup is shambolic. If you sit upstairs you have to go down and get your food. Then you carry your plate up a busy set of stairs to get to your table. Tea and coffee are not consistently served to your table every day. Waiting staff seemed baffled when I asked for non dairy milk and basically didn't want to help.  I wanted to use the microwave to heat up my toddlers' food. I called reception and the guy at reception said he needs to speak to another team and he will call me back. I waited 30 minutes and no call-back so I called reception again. This time someone else tells me I need to go to the restaurant to ask for a microwave. This is terrible customer service.  We apparently got an upgraded room. We were meant to get a garden or pool view room. We got a room facing the front of the hotel with a lot of road noise. It was so much I couldn't sleep. The room was very small and dated. The shower doesn't work and the toilet leaks. The toilet door lock is broken so we couldn't lock the door.  The silly charges at this hotel are ridiculous. They would charge you for breathing if they could. To use the SAFE in the room you have to pay!!!! I have never seen this in any hotel. To use the water park which is part of the hotel you have to pay. It's beyond a joke. The beach chairs you have to pay for.  On a positive note the breakfast selection is good and parking is free. The beach is close by.  Overall, this hotel was terrible and I would not recommend it. I know Crete is expensive but for £171 a night you expect so much for your money. We feel very disappointed with our experience and would not recommend this hotel. We will not be returning.

⭐️⭐️⭐️⭐️⭐️ We had an amazing stay at the hotel, and we want to give a big thank you to the *animation team* — Teddy, Martin, Hristiyana, Ivan, and Stan! You were all fantastic — full of energy, kindness, and creativity. You truly made our vacation extra special with your fun activities and warm personalities. Our family (especially Rafaela) looked forward to seeing you every day. Thank you for all your hard work and smiles — you made a real difference!

The animation/ entertainment team was really nice. They made sure everyone understood what the entertainment was about. They were dancing and having fun with the kids. But also talking with the adults The food at the hotel is also amazing and the hotel is overall really nice