"Quiet, clean, breakfast quality is very good 👍 I have lived for many days, I have stayed last year, and I will continue to stay, small and fine, except that the kettle is plastic, everything else is very good!"

"Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues. Positive Aspects: Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles. Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel. Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas. Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience. Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort. Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services. Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days. Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity. Issues Encountered: Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel. Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings. Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician. Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables. Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken. Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented. 2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive. In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other intere"

"Very good service, great hotel scenery"

"The hotel is located in the centre of the town, looked nice on the website, so after walking about 25km on the Via Francegina (our first day's walking), we were looking forward to relaxing there. We got there at 4.45 in the late afternoon. We had already advised in advance it would be a late arrival due to our trek. We were advised check-in was up to 7pm in the evening. So relieved we got there, we decided to go for a drink, before checking in, freshening up etc. We had just ordered drinks in the nearby bar, when I got a phone call from the receptionist, who had seen us outside the hotel, (as we discussed what to do), to say that we had to check in immediately. I explained we would be there shortly and she advised us, on no uncertain times, that we must check in immediately. So we left our drinks and did so. We tried to explain our relief at walking the 25km and to celebrate it by having a drink, but she was having none of it, and no apology for the drinks we had to leave behind. She snapped 'passports'. I tried to explain that we understood check-in was until 7 and hence we didn't know of the urgency. She simply said, that she was in the hotel all day on her own and she had to get transport home. I again reminded her that check -in was until 7 and she said 'not today'. I calmly advised again that we were not advised of the earlier check-in, and she simply snapped again about payment, with a very cross face and with no eye-contact, There was no chance to ask questions about facilities in the hotel or elsewhere. She was closing up and not only the reception but the hotel itself would not be manned for the rest of the night. We had to have a code to enter the hotel and if we forgot it, we would have to ring a number. She was cross, rude and totally unprofessional . Never have I experienced such rudeness in the hospitality sector. The room was adequate and clean but over-priced for what was provided. The carpets in the central hallways were stained and required a vacuum. The hotel is classed as a hotel, but apart from the fact that it provides breakfast in the morning, I question how it gets that category. Breakfast was a buffet and had a minimalist selection. No other services whatsoever. The only redeeming feature was that the girl assisting with the breakfast, of Sri-Lankan origin, had a lovely smile and was helpful. I noted from other reviews, that other clients had similar 'cool' experiences. A friendly welcome would have made all the difference, despite it being overpriced. I would NOT recommend staying here."

"The hotel is excellent, in a chalet style. The service and attention to detail are beyond reproach. The only thing that falls short is the breakfast; it needs improvement, as by the end of the day, many items on the buffet are gone. But overall, the breakfast is excellent."

"Beautiful environment, very like the retro style, the restaurant is available."

"Excellent family owned hotel, in the ❤️ of Villars, easy parking, modern rooms, great view and a very good restaurant. Very friendly staff. We will come again. Merci beaucoup !"

"Sublime apartment in a standing residence both close to the telecabin (~5 min walk) and the village center (~5min also walk).Secured residence, huge garage, ski-local as well very large. Apartment with 4 very large rooms"

"The hotel is very comfortable and comfortable."