Palais Shéhérazade & Spa

Mixed Feelings – A Beautiful Place with Disappointing Service We stayed at Palais Sheherazade for two nights, and while the property itself has undeniable charm and beauty, our experience was far from smooth. The hotel is grand and filled with details—it almost feels like its own little city. But instead of feeling welcomed and guided, we felt lost and overwhelmed. Navigating the Medina is intimidating, especially when you don’t know your surroundings. We got lost trying to find our way back, and a group of teenage boys suddenly approached us. While they clearly wanted to "help" for money, the aggressive way they came at us felt threatening. What made things worse was the lack of support from the hotel. There were several staff members just standing around doing nothing, and despite us clearly voicing our safety concerns, no one offered assistance. A simple walk from a staff member could’ve made a big difference, but we were left to fend for ourselves. Our room was stunning—luxurious and well-decorated. However, the exterior of the hotel seemed neglected. Overgrown trees, lack of maintenance, and a general feeling that the place is resting on its former glory instead of living up to it. It feels like a lot of flash without the service to back it up. To top it off, we booked through a travel agency that set everything up, and we weren’t thrilled with their part either. In the end, we decided to cut our stay short and left after two nights. This place has potential, but there’s a serious gap between the presentation and the actual guest experience.

This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!