Hotels Near Chapelle du Serre in Aix-en-Provence

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

It is not a hotel but an aparthotel-type residence and there was no room cleaning service. When I went to ask they told me that cleaning was only done every 4 days and since we were 3, no one did the room or the bathroom during our stay. They offered me cleaning products so I could clean it myself. I was stunned. They didn't even have a bottle of cold water and it was very hot. The receptionists are very unprofessional. The breakfast was very complete but there was no toaster. I do not recommend at all. And they say they have 4 stars.

Clean and updated room with small kitchen that has everything very nice helpful staff 10 min walk to center I had a large balcony (but there is no privacy between the other balcony ) and the balcony is off the bathroom which was a bit strange ….very quiet room nice stay

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (＞30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent ”informed” acceptance of apartment with faulty air-conditioning.

It is really difficult to park in downtown Aix. It is recommended to call the hotel to reserve a parking space (there are three). This is a very popular hotel, very trendy. Several clerks are very enthusiastic, and Chinese people who are not good at English don't have to worry about communication problems. Because the road was being built nearby, the clerk patiently drew me a road map on the map, and also took the initiative to recommend restaurants and attractions to me. There are small supermarkets, fruit shops, snack shops nearby, and there are delicious restaurants where locals also go at the intersection, called Le Thermal. But it's best to go back to the hotel by 7pm.

Aparthotel with good location, service and reasonable price. It is quite suitable for business trips (my case), as well as for family vacations, tourist trips, etc. Around there is everything necessary for life.

We have spent one night in this hotel a few kilometers from the center of Aix en Provence. The check in was quick and smooth and our room spacious and fairly clean. It was a pleasure to enjoy the swimming pool on a hot day like the one we had. It was a good stay and very good value for money considering the high prices in high season.

access to the apartment 6 people made by the back of the building qd reception is closed we arrived late so no reception bag shoot on the hour and the slam because the automatic swallow was started we were trembling while I have a sick child. Labouring. broken part, dirty floor, shooting furniture broken bathroom, instable Tringle. The photos have nothing to do with the reality even the very small pool while residents are many not a place for everyone. The day of our departure the staff didn't want to put my daughter's insulin in an inhuman refrigerator. while my daughter was in the toilet a staff man came into a door either saying convicted before the Check out without sounding to the I will not return the experience was laborious for 2 nights with children aged 14 and 8 years.