Iberostar Selection Diar El Andalous

I have rated the hotel 3 stars, however I would rate Tunisia zero stars. I feel that I need to warn other travellers about the experience we had. We like to explore outside of the hotels we visit and, for context, we have been to Morocco 3 times and many other destinations all over the world. We have never experienced this level of scamming, fraud and exploitation. Every time we left the hotel we were lied to from taxi drivers telling us places were shut so that they could take us somewhere else and charge lots more money, to being lied to about currency in shops, being told payments hadn’t went through, charging us double what was being quoted , being approached by ‘the police’ (not) being approached by ‘someone who works in our hotel’ (not). All of which is VERY SCARY AND INTIMIDATING to the point where I asked my husband to take me back to the hotel and not go out again. We love exploring the souk in Marrakesh which we found impossible here. The hotel itself was fine, we paid for a star prestige sea view room, our first room looked straight onto another building with a tiny bit of sea visible through some trees (see picture), I complained and had to wait till morning to be moved so could not unpack. The upstairs lounge was very run down and grubby and was always full, the outside one was miles from any where so we didn’t use it. There is no separate check in desk as advertised. The sports bar was shut as was the beach bar. The best thing about the hotel is the a la carte restaurant where the staff were lovely and food was great. We would not go back to Tunisia and would rather pay a bit more and go somewhere where they do not take advantage of tourists who do not know the language/area/currency.

This hotel is fantastic. All the staff are really friendly and helpful, and go out of their way to ensure you have an amazing holiday. The food is the best I've experienced with any all inclusive. Booked again for next year and 2027 already.

Lovely hotel great location with great views Visited with my mother and aunties. We had slight hiccup with the rooms at first but Merwin and guest relations both sorted it for us very quickly. Food was too much and lovely and all staff were good too. Only thing was that there was no water in the rooms, we have to get our own from bar or from water dispenser which is not ideal for busy times in and out. Would help if water is provided daily in the rooms. Cleaning girls, Laila and Naila both very friendly and good laughs with them. Reception staff were a little moody but Merwin and guest relations made up with all the smiles and help they provided us daily. Selina was lovely in guest relations tooz Animations/Entertainment, was absolute brilliant . Zee and his team all become friends with us and would often check how we are doing during the day too when we on beach or just relaxing. All the best for this team. I would defo come back due to great help from management and already looking to book for next year at their other iberostar hotels in Tunisia. Dont forget to hug and play with the friendly cat who visited us daily. she was so nice. Many Thanks

I have been to Tunisia so many times I have lost count but this has to be, by far, the best beach hotel I have stayed at, without a doubt. (Nicer staff and atmosphere than the Movenpic, better food and location than the Sahara Beach if you have narrowed it down to these!) The staff were exceptional, from the minute we arrived when the guy at reception said let me do my thing, you pop to dinner and come back to the minute we checked out and we were waved goodbye. Not a bad meal in a week. They even helped with my daughter's nut allergy, the chef was really helpful he took her through the whole desert table! Entertainment despite it being the end of the season was well delivered and well received. The team work hard and try their best given the mixed audience and their multi lingual approach is to be commended. Exceptional talent there before they start dancing and acting! 2 trips to the spa for massages, 2 trips to the new mall in a taxi, about 5 pounds each way, a trip to chilli's (if you have teengers on tiktok they will know), walk into Kantaoui Harbour and a trip out to AliBabas shop was enough this time but it broke up the week! From the waiters to the pool guys nothing is too much trouble. The waiters looked great last night in their new winter uniforms, a lovely touch. If I had to find 2 negatives, nobody is perfect, we had ants in our bathroom, despite it being cleaned they kept coming back (we called them our pets in the end) and the rooms are not soundproofed. Please please please put felt pads under the chairs etc in rooms, why people need to shift furniture at 5am is beyond me! I am a light sleeper, I am glad I paid for the sea view as it put our room at the end of the block I do think if I was near the front I would have been awake half the night! Friends and family test, would I recommend, yes without hesitation go go, go. Would I come back, normally I say no, just because the world is a big place, but would I, you know what maybe I would break my own rule, never say never, I might just be back...

I stayed at this hotel with my mom, and we honestly couldn’t have asked for a better experience! We received a warm welcome with rose petals and towel swans on our bed, along with champagne, fruit, snacks, prawns, and desserts waiting in our room (they thought we were a couple, which was quite funny!). A special thanks goes to our housekeeper, Rawdha, who always took wonderful care of our room. She was professional, attentive, and always smiling. I truly hope this comment reaches her supervisors because she really deserves recognition! Every day, we were also greeted by a very kind gentleman at the buffet restaurant (unfortunately we forgot his name, but we believe it started with Z — our apologies!). He always made sure everything was to our liking and did his best to get us a table with pool and sea views. The food itself was very fresh and varied, ranging from Italian to authentic Tunisian dishes. There was something for everyone: meat, fish, vegetarian, and even vegan choices. The themed restaurant was wonderful as well — we especially enjoyed the lamb couscous and traditional Tunisian desserts. The pool area can get a bit crowded, but that’s totally understandable in August when so many people are on holiday. We still had a fantastic time. The beach is also amazing, although you just need to be mindful of jellyfish that occasionally appear. Luckily, there are bars nearby serving refreshing drinks and tasty snacks. Every evening, at least in summer, there’s a different entertainment program depending on the day of the week. We especially enjoyed the Foam Party, the Tunisian Evening with traditional music and dancing, the Fakir Show, and the White Night, when everyone dresses in white to dance. You’ll never get bored at this resort — there’s always something happening! To sum up, we truly recommend this hotel. Thank you so much for giving us such a wonderful stay and for making this mom-and-son trip so memorable! Some minor observations (which did not affect our stay at all!): we were a bit disappointed that the Moorish café was closed (Iberostar should update this information on its app); there could be more Tunisian food options; and after check-out, luggage should not be left exposed in the lobby — though of course we trusted the staff completely. :)

On arrival at the hotel we were impressed with the luxury decor around reception, grand chairs, large paintings and mirrors, dramatic light fittings etc. We were greeted by the reception staff who checked us in, asked us to take a seat while she processed our details and a bar tender brought us some welcome drinks. Within a few minutes we were advised that our room would be available in approximately 10 minutes, which we were pleasantly surprised at due to arriving at the hotel around 10:30am (significantly earlier than the 3pm check in time). We paid the local room tax and headed to our Star Prestige room on the top floor. Our room (458) was at the back of the hotel facing the gardens. It was a spacious room with a very large bed but the mattress was extremely firm. The decor in the room was of a good standard but did have some signs of wear and tear but nothing that would spoil your holiday. There was a good sized dressing table with good lighting for getting ready and a mini bar stocked daily (this could be a Star Prestige perk) with water, soft drinks and a couple of beers. Our balcony faced into the gardens which was typically very quiet, except for a couple of nights when the neighbouring hotel had very late night entertainment on, when we could hear loud music until the early hours. We didn’t mind this too much and actually enjoyed a mini disco on the balcony but for some this could be disruptive. The food was of a good standard, always hot with plenty of choice, we were there for 13 nights and didn’t find it repetitive. For breakfast there was always hot cooked items including eggs cooked freshly several ways omelettes were my particular favourite, lots of fresh bread options, cereals, meats & cheeses as well as fresh fruits, yogurt and pastries. Lunch and dinner, there is everything from simple basics such as pizza (made fresh every day), chips, pasta and salads, freshly cooked meat options (lamb chops, quail, turkey skewers etc) to more exotic choices including Tunisian influences, shell fish, themed options (such as kebabs or sushi) etc. As well as lots of delicate desserts, pastries, fruit and rich flavoured ice creams. There is also 2 themed restaurants an Italian and a Tunisian, we tried both and had a great experience at both. Great food, good service and a lovely experience to be waited on and try the set menu they had selected. The staff put on an amazing themed Halloween night, with a spooky entrance to the restaurant, food displays, decorations and a Halloween dance show. The snack bar also had a good selection for out of hours service and was a nice quiet alternative to the busy restaurant upstairs Entertainment was available but wasn’t ‘in your face’ there was a day time programme advertised on a tv screen outside the main restaurant and the entertainment team would be around the pool at 10am and 3pm to gather people for activities but they were never pushy. On an evening there was usually 2 options, a solo musician (eithe