Guest User
November 20, 2024
I booked a day pass at the camp, and subsequently arranged transfers to the camp. The communication on WhatsApp was extremely poor, and left me concerned as to whether our transfer would turn up! Turns out it didn’t, we were absolutely gutted. On phoning the camp they advised they didn’t have our booking, despite the fact I had booked correct date and had received a reservation reminder 24hrs in advance. Once I forwarded proof of this, they confirmed the mistake was on their end. This was all a bit stressful at the time with the staff at our riad assisting in communication. They then put on a private transfer for us, which resulted in us arriving at the camp 2hrs later than planned. Ruined our afternoon to be honest, and the staff didn’t even acknowledge the mix up on our arrival. A complementary drink would have sweetened us! The camp is nice, but the food wasn’t overly great, very small portions, and the pool is freezing!