Hotels in Beachfront, Al Riffa

It was an outstanding Experience. The facilities were awesome with very friendly staff

The environment is good, but the personal feeling is not good. When personal belongings are left behind, 1. No active notification was given (maybe it is not convenient, but I guess we would have contacted them earlier if we had damaged anything). 2. After finding the items in the hotel, we communicated with Ctrip to see whether we would pick them up by ourselves or have them delivered to the next hotel. After we confirmed that it was too expensive to return and planned to deliver them by express, we reconfirmed that the items were delayed. 3. We contacted the express delivery at the next hotel and were told that it would take 24 hours to deliver them. To be on the safe side, we chose to deliver them to the last hotel we were going to stay in. 4. After the communication, they said that the last hotel needs to check in and provide the room number before delivery. 5. After we checked in at the last time, they immediately contacted us to provide the room number, and then they said that we had to provide a personal local number, but we didn’t have it. We asked if we couldn’t have the items delivered to the front desk for collection? The answer was no, and they suggested that we find the personal phone number of the hotel concierge. 5. We consulted the hotel and asked if we could provide the concierge’s personal phone number. The answer was no, and we could send it to the front desk for forwarding. 6. We communicated with the hotel again and they said that the delivery would take 48 hours, so we stayed for about 48 hours. So, 1. Why didn’t you tell us that we needed a local phone number (we could have prepared it in advance)? 2. Why did you say 24 hours at first and then it became 48 hours?

Incredible hotel, great service and breathtaking views and great rooms. Amazing property for a weekend getaway with friends and family.

The resort is amazing. No doubt it is one of the best resort in RAK. We spent the new years and our anniversary in The Cove Rotana and we had a great time.We were taken care off really well with all special treatments. The food in cinnamon is amazing and the staff in the resort are so friendly. As we checked in our room, we saw the room given to us did not have a balcony nor a bathtub. We requested for an upgrade as we had paid a huge amount for the NYE. A staff named Tara helped us to get the upgrade really quick. The housekeeping guy was the sweetest. He decorated our bed well and also put a board with the anniversary wishes!! Also there was a staff in Breakers Beach Bar named Min. He is an amazing guy. I had ordered for a mojito and informed him it needs to look good as it was for social media. He made sure he gave me the best one and also suggested I should opt for strawberry mojito. He then said it was not possible for him to give the mojito in the glass as we were not having at the bar instead we were at the beach resting on the sun beds. When he saw I was a little upset he let us have the glass taken to the beach. Such an amazing guy!!! Overall we had a great experience and would highly recommend this resort to all who would love to have a great time with family and friends.

很豪華的酒店，各方面都很好，但是價格比其他平台貴，這個可以改進下。

Good location and quiet place.. more facilities , shops and restaurants around

Suitable for friends gathering

Staff are ok but not good for long stay as no Elevator

Living can also be quite spacious