Bellezza Hotel Alaçatı

Temiz ve güzeldi kahvaltı çok çeşitli güzeldi havuz küçüktü

This hotel is run by inexperienced and indifferent management who have no idea what is going on in their own hotel. At first glance, you see the laundry area which is next to the reception and overflows into the tiny office(there was an iron left on the couch and a stack of sheets). The patchy lawn is unkempt, there are cigarette butts and scraps of trash scattered around and some dirty balls floating in the murky pool. Our room, which supposedly contained a balcony (it was 4 centimeters deep) overlooked the noisy laundry area. There were no proper curtains to block out any light so we were up at 7am. When we informed the receptionist, she did not bother to change our room, even though there were free rooms. When we informed the manager, he was unaware that there were not blackout curtains in our room. Our room was never cleaned in the 2 nights we stayed and there was NO WIFI in the room. You had to go to the reception to get Wifi. We were told breakfast was included and we were served coffee and eggs several times without ever being informed that we had to pay extra for them and when faced with the bill at our departure, the manager told us that it was our fault for not asking. He then confessed that they opened the hotel the same day that they hired their employees and there was no time to train them. I understand that it’s difficult to find employers who speak English but miscommunications can be easily avoided if some things are written out and if menus and price lists are placed in the rooms and in the dining area. It’s a twenty minute walk to the town and there is nothing of interest in the environs. We’ve stayed in beautiful small hotels within the town before that have excellent service and better prices. There is absolutely no reason to stay in this hotel that is uncomfortable, dirty, far away from everything and staffed with inexperienced and careless employees.