Alagna Mountain Resort & SPA

We have just returned from the Alagna Mountain Resort and Spa and I can not rate it highly enough. The staff are absolutely wonderful; Alberto and Fredericka on reception are so helpful and accommodating and Margarita took us on the most picturesque tours around the many hamlets. She even gave us the most relaxing yoga class in the evening. It was like hanging out with friends whenever we went to the reception area or on a guided walk. I had a little ski accident and the reception staff were so kind and sympathetic and went out of there way to ensure I was ok by providing me with ice packs and cold compressions. The spa is magical, especially the outdoor thermal pool surrounded by the beautiful mountains. The resort is spotless. Our cabin had an upstairs mezzanine and two bathrooms which was perfect for our group. The only thing that lets this place down is the evening food. We ate in the pub one night and the food was unfortunately not the best. There are many restaurants within walking distance but most of them do not open until 19:30 which was a little inconvenient for us at times as we had a 3 year old with us. The hotel was amazing and gave her milk whenever she wanted it. I would most definitely return to this resort. Thank you all for being so wonderful!

Fabulous Holiday in Milan Italy at this beautiful Ski Resort. Friendly & Helpful staff. Quiet & friendly, fabulous surrounding. Picture perfect with the snow all around. Walk to the village is not too far. Pre-book transport from Airport to Ski Resort, buses not regular & no straight buses from airport. We pre-booked. It is a ski resort -no late food or bar service, this is fine as long as you know beforehand. They offer free transport there & back by shuttle lovely guy. Always good to pre-book ski gear. Spar was fabulous & I enjoyed a beautiful massage.

I visited the resort for a week in late January/early February with a large international group of friends. The resort is well located in the village of Alagna and is attractive, well designed and well managed by lovely staff. The resort offers an excellent spa- where I enjoyed the indoors/outdoors pool and several massages. Each day, Margarita, the local guide, offered an excellent walking tour and yoga session. We hired crampons and visited higher villages. The countryside is beautiful. Recommended!

A hotel in terminal descent. Second time return here all the way from Australia and a really poor overall customer experience. WIne list greatly reduced and prices up, several beers out of stock, NO equipment in the kitchen, all removed, booking system up the creek, a Dutch family we met was forced to sleep in the meeting room for two nights, really grumpy minicab shuttle driver, the list goes on so long it looks like me with the issue! really , its better not to do this place.

My wife booked spontaneously three nights for us here with a last minute offering for the family suite. Let me start by saying that the room is really big, spacious and has a really cool mountainy feeling, where we really enjoyed our time. It can easily fit 2 families with kids, so maybe next time we will share it with a family of friends, but all in all the room (nr. 326) was really great. Only negative thing is that they didn't make our room any of the days, but maybe it's because we always left our dog in the room with the do not disturb sign and we didn't go out of the room before 10am and only then put out the symbol and the electronic sign to please clean the room. But we anyway felt really happy and like at home, the hotel has a lot of positive things for families and the great potential to become our family vacation spot, so we really think of coming back here once again! Thank you for the really beautiful and functional room, thank you for the lovely breakfast coi grandi e simpatici Luigi and Francesco and their really good and professional boss, thank you for the 16-18 free merenda (drinks excl.) every afternoon, thanks for the pool, for the carboburger in the restaurant as well as the great navetta transport service (grazie mille Pablo!) as well as the hotel in general, accepting us with our 22-months old and our little dog (40cm) and we hope to see you soon again, grazie mille di tutto! The title says, though, that the resort with just few little things could have been even better and more memorable for us and for future families that will stay in the Alagna Experience Resort, and here I'd like to list them for the hotel management to evaluate and take into consideration as positive, constructive feedbacks: 1) room - it's great and it's well equipped, but to have a full Kitchen and have absolutely nothing in it, not even a few dishes, a few forks and knives, a bottle opener and a few things to clean and kitchen towels, that's really telling the guests not to use it and making it just a little bit more complicated for a family to pack for the travel and enjoy the room, so I would make a little change that would make a big difference. 2a) pool - the temperature of the water in the winter is simply a bit too cold, especially for kids but also for adults, both in the main as well as in the kids pool. It says on the wall that the max. allowed temperature is 32°C, but I think it's not true, unless it's a rule of the region, because I've been to other hotels in Italy where pools get to 36 or even 38 degrees Celsius. **) pool - moreover, if you have a kids small pool, you might wanna add some floating toys or some toys to play in the water, to make it again easier for families and more enjoyable for their kids. Plus, we've seen a picture with a little slide in it, which our little son would have loved, but there was no slide when we were there and nothing really for kids, except a little pool not warm enough. 3) dinner - it's a bit of a sh

Traditional and modern, really well kept. Rooms are spacious and fitted with everything you might need. Breakfast is great together with the noon snack offered by the property (you still pay for drinks though). Really close to the city center but still quiet. Spa area is nice but tiny. The price doesn’t justify the level of service. We got there at midnight on Friday night and left at 10 am on Sunday morning. We paid €200 a night and were not allowed to use the spa after checking out on Sunday, unless we paid an extra €50 per person. Basically we could only use the spa facilities (main reason of our visit) only for one day, while paying for a 2-days stay. It was totally unexpected since we’ve never had this kind of treatment before, we’ve always been able to use hotel properties on the day of checkout.