Bin Billa Hotel

The best hotel and friendly staff!! I would recommend anyone to come here they look after you and everything is nearby ! The manager is amazing and the staff are great I will definitely be returning to this hotel ! The food and chefs are great and it’s great for family and solo holidays

Where do we begin?…. We flew out to meet friends of ours who insisted we were to join them on their honeymoon after a few days in. As we arrived at the Bin Billa Hotel we were greeted by a very smiley and friendly gentleman who was very polite and helpful but it stopped there. We were then handed over to what I can only describe as a Turkish Danny DeVito who’s aroma was very pungent to say the least and not in a pleasant way. He showed us our room which wasn’t what I expected at all, two small single beds for me and the Mrs, a shower that didn’t work and when it did only ran boiling hot so had very little chance to freshen up, bare in mind this is at 2am after travelling a total of 9 hours from the UK, naturally we just wanted some Kip so we got on with it for the time being. Morning comes, we’re hungry so we head downstairs expecting to see food wall to wall and people enjoying themselves as you would any other all inclusive booking, the entire place was as empty as it was upon our 2am arrival and no food in sight. I asked a staff member “where are the breakfast options” he walked me over to three plates that consisted of hard boiled eggs, rice and salami that was half eaten and genuinely looked like it had been on the floor then scrapped back up. We obviously decided to eat out. Come afternoon we wanted to relax by the pool which didn’t happen as some ghastly looking fellow who wouldn’t look out of place as a villain in the Oliver Twist movie insisted on joining us, offering his assistance with god knows what, as they have sod all to provide or offer in the first place and when polity asked to allow me and my other half to enjoy our time together in peace, he completely ignored us and just sat there on the lounger next to us, dreadfully providing us with an ear to ear smile displaying horrendous remnants of his teeth which made his tongue look as though it were in jail would have put us off our food anyway. Friends we were with asked for an orange juice which arrived 45mins later to then be presented by a woman who gave us all the look of death as if we had asked for gold or something then to be followed by a herd of people laying a table 2 centimetres by the pool edge in the baking sun with food they had cooked for us without having asked for it (which to some people I can understand would be a lovely gesture of their hospitality) but ignored us when asking for a menu and even ignored us after using Google translate to politely say “no thanks” and “ we haven’t requested any food” then proceeded to get frustrated with us which made us feel very uncomfortable as we decided to leave. They made us all feel very uncomfortable and unwelcome. They didn’t have any food options available what so ever and there were no drinks available other than red wine from a dispenser which naturally we have a wide birth. No entertainment what so ever, just a group of what I’m sure we’re good old boys enjoying their tea and a shisha in the corner of the “restaurant

Where to start with this shocking excuse for a hotel. Firstly the hotel would be amazing if it had what it advertised, food, double rooms, entertainment etc. This is not an all inclusive hotel. Food was very basic and we couldn't eat it so obviously we ate out which cost us over what we had planned for an all inclusive holiday. On offer was watered down beer and wine no spirits, softs drinks etc coffee tasted like the filter hadn't been cleaned for years. I booked a double room and after a 14 hour journey from the UK including tranfer arriving around 2am I can't even put into words what I was expecting definitely wasn't what me and my partner got. We got a basic room, two small twin beds and a shower that went from hot to cold to freezing. The staff very unwelcoming and looked miserable as if they didn't want to be there. Language barrier was an issue but with Google translate could get over that but the bare minimum effort from them was given. When asking for new towels their response was "changed every three days" they wasn't. We asked for new towels and got blood stained ones. Lucky we had our own otherwise we would have up skipped and left. Needless to say we ate out each meal spent barely any time in the hotel due to the tiny balcony that was given. Absolutely appalled by this hotel and wouldn't recommend it to anyone! Such a shame as actually a nice building.