Bilkay Hotel

The breakfast is diverse and plentiful. New, tidy rooms with excellent hygiene standards. Exceptionally friendly staff offering excellent customer service. Convenient location near attractions.

From the minute we got into the hotel we ran into an issue. No disabled access instead multiple marbel steps to get down. Therefore every day we had to carry the adapted buggy up and down the stairs over and over again. The reception area was dark and old fashioned. Pictures to follow. The young guy on the front desk was smiling and happy and a lovely fella throughout the stay. Onto the rooms we had booked 2 double rooms with a twin balcony. Not what we got we got 2 rooms at different ends of the corridor. One with 2 single beds pushed together and a cot (daughter is 2 ) then the other was a pull out chair and double bed. The sink wasn’t attached in one, leak under another meaning everything got soaked when left in the bedroom. The back of the toilet where you flush it was hanging off in both bathrooms. Light fitting wasn’t attached in both rooms. We were also on the 2nd floor when i had requested ground floor due to our son’s disability. never got moved rooms and issues we identified were never addressed. First day we got stuck in the lift i had to peel the door open with my hands. Cleaning of the rooms well they made the beds didn’t change the bedding. swept the floors not moped. Towels - 1 large and 1 small left in each room i had to ask for more as well as more toilet roll because they didn’t always leave it. Around the pool really dangerous for young children it was that deep my 17year old 6ft 2 daughter couldn’t reach the bottom. Kids pool well it’s not a pool i’ve had bigger paddling pools in my garden in the UK. The stairs were just a hole out of the pool area with no safety railings around and when people were diving around which it stated not to it made the whole area a slip mat. Shower doesn’t give any hot water till later in the day due to it being warmed with solar panels. early morning showers were a no go unless you wanted to freeze. Wifi you have to pay for it was €20 for 10 days. 4 days we haven’t had any because of a problem with the router. No refund offered. Our son is autistic and non verbal so we had made people aware although the majority of the hotel was Turkish due to it being Eid they were totally ignorant to him. Instead he was blamed for the problems in the rooms. We have left and gone to another hotel with 2 days to go. There was 6 photos on the on the beach site when i booked on leaving today there is now 20. Not a child friendly hotel or family friendly.

OK so I don't normally write a review ...purely as I forget but I'm eager to read all the reviews before I go anywhere. So ,making a point of writing this . Just returned this lunch time from a week stay b n b . My friends where all inclusive 3 mins away so my choice was small to be close by to them .there hotel was full.. I knew this was a cheep and cheerful hotel. So my expectation was not to grand . The reviews where not the best. But my moto is you get what you not for. I paid 400 with flights and transfer for the room and breakfast. The room, yes dated . But flowers are coming fashionable again . Lighting not great but can cope. Air con worked . Noisy as old but worked . Bed comfy . The sheet was more like a big towel but I coped. Clean enough . Balcony decent size. View not so great. Tv didn't work....unless it was me ... didn't bother asking to check as I wasn't in enough to care . Staff friendly. WiFi £15 for the week. Breakfast. Coffee .machine I liked it Choice of latte cappuccino ect . Juice..awful ... Very basic breaky . Fried egg. Omelette. Boiled egg Some type of bun .. Tomatoes . Lettuce salad. Turkey slice lots of cheese . Some turkey ham ..I didn't try it ... No English looking food at all. Lots of bread . No toast . I made a turkey roll.for lunch it was nice .take some food bags . To make a sandwich......if the breaky not appealing. Big bonus 3 min walk to kleopatra beach we used the beds of the beach hotel few quid a day . Used there pool also. 150 lira taxinto the harbour ...which was lush went a few times... Please try the steak at cha cha restaurant. 5 min walk from hotel . We found this on the last night . Would have eaten here more . Best steak ever . So if your using as a base to sleep ..perfect. my mates stayed in the tac premiere for 100 pund more all-inclusive Work that one out