Kleopatra Royal Palm Hotel

Unfortunately level of this place has dropped down since the pandemic covid19. Worst cleaning, smell in the bath room, broken equipment,. low quality of the meal. really disappointed... hope this hotel will become a nice place again ... this place has a high potential. Perfect territory... The hotel has even a small garden with flowers and a terrace. It is really an advantage for the city hotel.

We had a terrible holiday. I do not recommend this hotel. Animation took us to the disco, do not trust them, their ideas are very bad. Food is terrible, rooms are terrible. Stay away from this hotel and do not trust those who come to say animation.

I booked a one week all inclusive to stay here with an 18 month old baby and my experience was terrible. 1st issue: 1st thing I wanted to do was connect to WIFI when I arrived only to be told there's only free WIFI in the lobby and it doesn't stretch to rooms. You have to pay to use internet in the rooms which I thought was ridiculous, I've stayed in a lot of hotels all around the world and this is the 1st (4* hotel) that has no WIFI in rooms!! 2nd Issue: I arrived at 11pm the 1st day of our holiday and was advised that the room I had booked (standard with a balcony) was not available but there should be one available in the morning after breakfast. 3rd Issue: I was then told I can stay in a family room that is on the 5th Floor or stay at another sister hotel for the night. I chose to stay in the family room and when I was escorted there: I realised that their lift stopped on the 4th Floor and we'd have to get out and walk the rest of the way (stairs) mind you I have a baby, suitcases and a buggy. I felt this was inconsiderate and careless. We reached the family room and it was awful; felt like a dungeon with no window till the next morning when the light came through and a small window so high up you couldn't even see outside. My room (the standard I had initially booked) was not ready until 4 pm the next day which was really disappointing and inconvenient for me and the baby. 4th Issue: When we got to the room, there was no standard essential items that are normally found in rooms such as a kettle, iron a fridge etc... There was a mini fridge which was unplugged and to use it; you'd have to pay. I requested an iron as my clothes were creased from the suitcases and was advised that there was no iron in the entire building but I can use their laundry service which I'd have to pay for. I asked for a kettle as I have a baby and need to make formula/ coffee in the morning and was advised that the bar has hot water and I can go and get water from there.. The bar opens at 8am and closes at 11pm/ my baby wakes up at 5am and sometimes needs milk throughout the night; again just inconvenience for something as simple as a kettle.. When I addressed these issues with the reception staff, they were not helpful/ nor understanding at all. 5th Issue: The food at the hotel is not great to be fair, it was more or less the same thing over and over again; for the entire time we were there. I had to abandon the hotel and venture out for food elsewhere as my baby was also not impressed with the food. 6th Issue: the area is quiet noisy, during the day is sort of tolerable but night time when people are trying to sleep can be irritating. 7th Issue; the rooms are cleaned/ swept every day but the bed sheets/ covers and towels aren't changed every day which to me is unheard of. Housekeeping/ sheets/ towels and all that are supposed to be changed every day no?? The only positives of this hotel is that the restaurant staff were extremely nice/ hospitable and and the locat