Calimera Ralitsa Superior Hotel - Ultra All Inclusive Plus Aquapark

Stayed at the Ralitsa superior for a week at the end of season, and superior it was not! The hotel itself is spacious, clean and very peaceful. Bar and restaurant staff were pleasant, which is more than can be said for the reception staff! I arrived late at night and the receptionist checked me in quickly, having to email my booking information myself to the hotel so she could copy and paste it onto the system. Provided me with a snack as the restaurant was closed, which consisted of cheese and meats. Very much appreciated after a long journey. When I got to my room on the 6th floor, it was infested with stink bugs including in my bed! I went back down to complain to be told it's normal. Keep the door shut! The following 2 nights I didn't sleep well as the bugs kept flying around the room. Air con was set to 23°c so couldn't cool the room down. Food was very repetitive, what you had for lunch, was the main in the evening. Wine in the barrell tasted very watered down and stale. My booking said that as it was out of season, the aqua park would be closed. Which was fine, but everything was closed. No shops, restaurants or bars in town, no entertainment at the hotel, no spa and the indoor swimming pool was open twice . Walk to the beach was 5 mins, but even there, everything was closed and no sunbeds as allocated with the booking. 4* is definitely overrated for this place and I wouldn't call it superior either.

The travel agency sold us rooms with the name: Superior Sector K in this place. We didn't even think about the hell we were going to go through on our so-called vacation. The hotel is classified 4 stars and it was explained to us that we actually booked economy/budget rooms. According to international standards, rooms of this type are, and I quote: "they have the same facilities as standard rooms, but they can be located on the ground floor or in disadvantaged areas of the hotel, with a smaller area and/or without a balcony." We received rooms that could not even be classified as 2 stars, without refrigerator, hair dryer with a tiny bathroom, dirty, smelly, like we used to see in the 90s. I noticed with amazement after 2 days that they did not come to clean, they only emptied the trash bin in the room without changing towels or using a mop. Good, I understood that I booked and received economy and non-renovated rooms, but still I was in a 4-star complex, not in a student dormitory. The services provided were supposed to be ultra all inclusive and we have a contract where it was stipulated that we would receive beach towels. When we got there they said we would have to pay 2 leva for the towel and every time we needed to change it+ a cash deposit They argued that the policy changed as per new government regulations in Albena. We said ok, we will abide by it but at the beach we spoke with another tourist that booked a standard room and received beach cards for towels for free!!! We were lied to, treated as possible offenders for a difference of only 20 eur per room per night! It is unacceptable for tourists to be treated with such distain and indifference and we will make this situation known on all possible forums!

Our stay at Ralitsa Superior was wonderful. The peaceful and relaxing atmosphere immediately won us over. The gardens were well-maintained, and we appreciated the numerous eco-friendly initiatives promoted in Albena . The cleanliness, excellent service, and commitment to sustainability really impressed us. We’re already looking forward to our next visit!