Wya Point Resort

Way Point is a place that I have stayed at in the past multiple times and unfortunately, this year will be the last. While booking this year’s trip for my family, there were multiple website errors when I went in to book the second (of two) sites that we needed for our family trip. There were 3 RV sites available at the time, including the one I was choosing. I received an error message saying I had to go back to choose another site. When I went back to book another and received another error message when choosing it. Going back again a second time, all the sites appeared to be booked so I was unable to book a site during my required dates. At this point, I already had a tent site booked for half the family and now could no longer get another site so I had to go in and choose other dates to book. Now we were left with a campsite we are unable to use and due to their completely absurd 50% cancellation policy and their system errors, we will now be out $291. I choose new dates and booked two new sites. Now we had three sites on two separate dates. This all happened within 15 minutes which seems crazy that they don’t have a full refund policy within a certain timeframe, or due to THEIR system issues. A half hour later I went back to look at our booking and decided to check on the sites on the first set of dates and ALL the sites that appeared available to begin, but then were “booked” when I went to choose them were all back to being available. I immediately contacted the Way Point to make them aware of the system errors and to hopefully get refunded due to this being a problem with their system and not the user. Once I eventually received a reply they were extremely unhelpful, had some of the worst service I’ve experienced, and stopped replying once I asked to cancel the first campsite. To make it worse, their campsite increased the pricing by $40 a night this year, making it $139 a night (and we need two sites) which is hands down the most expensive campsite we’ve ever stayed at. May as well rent a house on/near the beach in Tofino where you get a lot more for your money. We will not be returning after this years trip which we are now obligated to go to due to their horrific refund policy and will NOT recommended this campsite for friends or family anymore. Hopefully they figure out some new system and courteous, helpful staff. DO NOT BOOK if you receive any system issues or, if there’s ANY chance you may have to cancel. Also, the original dates we wanted were June 29 – July 3 but the site doesn’t allow you to book between July 1 – August 31 of less than four nights, even though it was four consecutive nights but two were at the end of June so we had to change our dates before I even began booking. To conclude, they do not offer a full refund from the moment you submit your payment, big system issues on their booking site, and they had horrible customer service which made it not worth it. * I never write reviews but this experience wa