Mercure Albury

The first impression of the property was great s as it looked good from the outside. However, that impression was dampened with the behavior of the reception staff. No smile, no greeting, no friendly chatter. Nothing making us feel welcome after a long drive. I even had a 3 month old in my arm. She is usually pampered wherever we go. But the reception staff did not even bother, let alone smile. The evening receptionist was also not very friendly. I asked for 2 dental kits and was told there is only 1 and end of conversation. I get they may have gone out of stock. But I feel there is a way to present stuff. Apart from that the stay was good, the rooms and facilities were generally clean, except that I noticed a tiny cockroach in the bar area of the restaurant. Ok for one night stay.

For our drive from Melbourne to Sydney, we stayed in Albury to break up the drive. Albury is a small town with not much happening. The hotel was fine, nothing too great and nothing bad. If I had to come through this way again, I would consider staying.

Great place to stop and revive on a long drive. Clean and accessible.

Friendly, prompt service Food in restaurant great. Hotel within walking distance to gardens, river, cafes

Didn’t stay. Had a change of plans last minute due to hubby getting sick. Understandably can’t get refund or change of date but customer service, not one but two staff were quite rude in their approach. Especially the first lady I spoke with on the phone.

Nice service！ about 10 min walk to the CBD