Grey l Studio Apartments Downtown Alexandria Menasce House

The location is excellent, right on the main commercial street, and the area feels very safe. There's an Abu Auf shop just across from the apartment, which is super convenient for grabbing souvenirs. It's also only about a ten-minute walk to the Roman Theater. The room itself is spacious and clean. Both air conditioners work really well, keeping the place perfectly cool. However, having only one bath towel for two people was definitely not enough! It's great that they provide a washing machine, kitchen, and refrigerator – very convenient. We originally planned to stay just one night, but after all the traveling, this place was so comfortable that we ended up staying two extra nights. The old-fashioned elevator is quite interesting; even though it's a bit inconvenient, it adds to the experience! As for service, there wasn't much, but on the first day, the front desk guy helped us with our luggage during check-in, so he was alright.

This was the best value-for-money hotel we stayed at during our entire trip to Egypt. We actually stayed here in 2024, and when we came back to Alexandria this year, we chose it again. The location is excellent. The rooms come with a washing machine, balcony, and kitchen. The shower is incredibly comfortable; the hot water is consistent and the water pressure is strong. Every time I shower, I sleep so well. Plus, it has a separate wet and dry area, and two air conditioners with powerful cooling. Highly recommend!

I booked a two-bedroom unit, both with king-sized beds. However, upon check-in, they only provided a room with one king bed and one single bed. Even after showing them my reservation confirmation, they insisted the room type was correct and refused to change it to what I had originally booked.

The apartment is quite spacious, perfect for a relaxing stop during your travels. It's equipped with a washing machine, microwave, and refrigerator, so you can even cook up some delicious meals yourself. The elevators on both sides of the apartment building are very old, and the floor numbering seems inconsistent (we'd often press 5 or 6 to go up, but end up on the 4th or 6th floor 😂). I'm not sure if the apartment is supposed to provide tissues, but after I mentioned it to the administrator downstairs, no one replenished them, which wasn't great for my allergies 😢.

We booked a room with two rooms and two large beds, but in reality, there was one large bed and one small bed. They didn't change our room, nor did they refund the price difference. We had to ask the administrators for everything – towel replacements, a hairdryer. It's inconvenient that there's no phone in the room. The room itself is good, modern, and clean. The location is convenient, with the excellent restaurant Maria and a popular Brazilian coffee shop just 5 minutes away.

My family of five, including two elderly parents and one child, booked a two-night stay. I initially reserved a "Two-Bedroom Apartment with City View (2 Single Beds)" and, prior to arrival, repeatedly confirmed with Trip.com customer service that it would include one king-sized bed and two double beds, as shown in picture one. Upon arrival: 1. The front desk was very dilapidated (which I overlooked). 2. The service attitude was very cold (which I overlooked). 3. We were assigned a room type that did not match our booking! It only had one large bed and one 0.8-meter single bed, completely different from the bed type in our order. When I went back to the front desk to complain, the staff was clueless and could only call their manager. The manager then explained over the phone that the room I booked was already occupied, and that my booking was for a randomly assigned room, meaning I might be assigned to a room with only one single bed. (Speechless...). 4. I could not accept such an explanation or room type. I complained to Trip.com and asked them to mediate. The resolution was that they couldn't arrange our booked room type for the first night and could only provide it on the second afternoon. I then requested that Trip.com pay for an additional room for my parents for one night. After a two-hour wait, Trip.com agreed. 5. After changing rooms on the second day, we discovered that the actual room we booked had one large bed (approximately 1.5-1.6 meters) and two small beds (0.8 meters), which completely contradicted the app's description and the information confirmed by Trip.com staff. In summary: Grey l Studio Apartments Downtown Alexandria Menasce House is highly dishonest and poorly managed. Most crucially, the number and size of the beds were misrepresented. This made the entire check-in process unpleasant and exhausting, disrupting our travel plans. Trip.com was generally helpful and even provided a cash refund for the extra room booked on the first night. Additionally: The two room types shown in picture two are completely inaccurate, both in terms of bed count and bed size. More importantly: the hotel manager stated that these two room types are randomly assigned (bizarre and speechless).

Excellent service, excellent cleanliness, good location, and excellent staff interaction. However, the building entrance is very old.

The service was great, communication and responses were good, and they were always helpful in resolving issues! I loved that it allowed cooking and laundry for travelers. The design was also quite nice.