Le Metropole Luxury Heritage Hotel since 1902 by Paradise Inn Group

This is a very old hotel, and the main entrance lacks wheelchair accessibility, which was a bit inconvenient. Once you get to the lobby, there's a vintage elevator that goes to the top floor. All the staff were very enthusiastic and provided excellent service. The room was quite small and cramped, and the mattress was a bit too soft. The facilities were very outdated, with some obvious stains. However, the bathroom had been renovated and was very clean. The rooftop restaurant for breakfast offered fantastic views, which made up for half the room rate, and the breakfast itself was also good. A nice bonus was the daily happy hour from 6 PM for an hour, offering complimentary snacks, desserts, soft drinks, and alcoholic beverages, which was pretty good.

This century-old hotel boasts a strong vintage charm with its decor, though the facilities are a bit dated. The lobby's atrium is spacious, and the manual elevator doors retain their old-world aesthetic, adding to its unique character. The breakfast at the rooftop restaurant is quite good. Plus, a historic dessert shop, famous for its local snacks, is just a few minutes' walk away and definitely worth a try.

A beautiful and classic hotel with friendly and helpful staff. I thank all the staff.

The place and staff are very kind and helpful, but the breakfast buffet needs more variety.

This is a century-old hotel in Alexandria, and you can see traces of history everywhere, from the lobby to the rooms, which are all very opulent. While some of the facilities are inevitably a bit dated, the overall experience was still very good, especially the breakfast restaurant with its amazing sea-view terrace.

Traveling as a group of four, there was no doorman to open the car door upon arrival. It was only after we carried our luggage up the steps and through the main entrance that a doorman finally came to assist. The front desk staff were unfriendly; we were made to wait half an hour for check-in. Meanwhile, local guests (Arabs) who arrived at the same time were given priority and checked in immediately. After waiting over 30 minutes without progress, we had to raise our voices and argue with the front desk, and suddenly, our room was ready in seconds. The lobby manager showed no ability to resolve the conflict, which frankly felt like severe discrimination against Asians. The hotel facilities are outdated. The elevator door on the third floor was constantly broken and unusable. Several members of my group experienced nightmares that night, which speaks volumes about the overall experience. The service is completely inconsistent with a five-star hotel. I would not recommend this hotel to fellow Chinese travelers.