Abode Pittsburgh - Downtown Convention Center

Horrible experience. I prepaid for 3 days but was denied check in until I complied with numerous requirements including a selfie holding my ID, an explanation of why I was staying there when my mailing address was close by, and the amount of a small deposit that was supposedly made to my bank. There was no deposit to verify so I was outside with my stuff in the rain trying to figure out where I was going to sleep when I had already paid for a room. I made another reservation, walked a mile, as I was about to check in Abode relented and provided access information to the property. Then I had to a mile back with my stuff in the rain.

Not worth the hassle - NOT A HOTEL I booked this stay expecting the convenience of a hotel. It is far from that. To access the property, you'll need to send them: a photo of your driver's licenses, a selfie with yourself and the driver's license, a screenshot of the Abode charge to your credit card, and a photo of the credit card you used to book. You'll also need to sign a release form and provide details on all the other guests staying at the property. And when I pushed back on this excessive amount of information, I was told it's because it's self check-in. I finally managed to get them to agree to a photo of the credit card with only the last 4 digits, my name and expiration date, something they could ask for from the start. When we arrived at the property, there actually is building security who will check ID. And then you get a 13 page manual of instructions. Don't park on the property, despite what the manual says it was entirely booked when we arrived. Just park across the street, but don't follow their screenshot of Google Maps, that is for pedestrians and the entry they point you to isn't the entry for vehicles. I also go three separate emails reminding me of the check out time and indicating if we overstayed, we'd be charged $50 for every additional 30 mins. And if we lose the keys needed to access the building, it's a $150 replacement fee. The property itself is nice and the location very central, but not worth the hassle of all the hidden rules, unclear instructions and many emails.

The checkin was a nightmare, the parking was a nightmare,

Great building, but the access and separate rental agreement that you have to sign was unexpected and a drag

The check in process was awful. Nearly an hour. Then we got accused of a loud noise, when we were sleeping and as a wedding was going on. Parking was unclear to us. It was a nice building, but very frustrating.

Initially we had some communication issues that led to us not receiving the room access information until the very day we were supposed to arrive. Needless to say, we were unhappy! But hats off to Vanessa at Abode for being patient with us and reassuring us that everything was going to work out. ***The communication issue was apparently between Abode and our bank. Just want to make that clear.*** Eventually we resolved the issues and we were able to access our room easily. Everything was as advertised. The location was extremely convenient for the martial arts tournament we were in town to attend at the convention center, and we fell in love with the historic building. The room was clean and had everything provided as shown. Even though we were next to the train station the noise was not disruptive. We look forward to staying here again!