To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.3
Amenities3.4
Service3.3
Cleanliness3.3
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All reviews(28)
Positive reviews(12)
Reviews with photos/video(4)
Negative reviews(11)
EVGENII
Luxury Twin Room
Stayed in Apr 2024
Travel with friends
375 review
4.0/5
Very Good
Posted on Jun 11, 2024
Conveniently located in the vibrant city of Almaty, this hotel offers the perfect combination of comfort and convenient services. The bright, spacious and carefully maintained rooms are equipped with all the necessary amenities for a comfortable stay. There is a restaurant on the extensive territory of the hotel. It is an ideal place for both business people and tourists.
Guest User
Junior Queen Suite
Stayed in Jul 2022
Business travellers
1 review
1.0/5
Posted on Aug 20, 2022
I was on a businesses trip in Kazakhstan for one year ,this is the worst experience ,i eat in the restaurant,when i paid,Payments are not showing on my phone,So I asked the waiter if the payment was successful,she said yes and show me the receipt,When she delivered the meal, I said again, no payment on the phone,but she said that you have paid。Then I ordered another drink and when I paid she still said everything was ok.
But at night, people from the hotel came knocking on my door and said rudely that I didn't pay, I'm a thief. I explained, it was your people who said I paid。but She continued shouting in the hallway said I cheated on them.
Then I paid, the problem is the woman's rude attitude,It's your fault, why are you so rude to the guests????
Chengjianlong
Junior Queen Suite
Stayed in Oct 2024
Business travellers
32 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The product is very good, I am very satisfied, the packaging is also very good, the speed is very fast, good reviews!
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Guest User
Luxury Twin Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
good service, perfect room.
Very nice hotel, breakfast is also good.
The lady at the front desk doesn't speak English, but it's not difficult to communicate.
It's very quiet at night, and the rooms on the south side can see beautiful snow-capped mountains.
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Guest User
Standard Double Room
Stayed in Aug 2024
Other
1 review
1.0/5
Posted on Sep 9, 2024
The network signal is okay, but the room is dirty and messy, the furniture is old, and the table is too high for working; the breakfast restaurant has the feeling and atmosphere of searching for food in a garbage dump, and the food is not clean and fresh; the towels are dirty after being dropped on the floor. Ban, asked to pay a fine of 5,000 tenge. The attitude at the front desk was extremely bad and did not support English communication. Please be careful when checking in.
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Guest User
Luxury Twin Room
Stayed in Sep 2024
Business travellers
16 review
0.5/5
Posted on Nov 21, 2024
The facilities are very old and the hygiene is average. You have to make your own quilt. Not recommended.
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Guest User
Junior Queen Suite
Stayed in Apr 2024
Business travellers
5 review
1.2/5
Posted on May 18, 2024
This place is very close to the auto parts city Car City, and the people are very crowded. It is on the edge of the main road: so it is very noisy, the interior decoration and configuration are poor and smelly, and the breakfast is also very bad. What is slightly better is: there is a large supermarket across the road, and the hotel There are a lot of Chinese people staying here, and there should be a lot of B&Bs in the apartment building opposite. It is said that there are many Chinese people living there. When I used yandex go to take a taxi for the first time, I went to the back door of the hotel (in a dilapidated small alley) and had to go around. It takes a long circle to get to the main entrance, so be careful if you don’t understand Russian!
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🍭wanwanmeixiangdao♥(。→v←。)♥
Standard Double Room
Stayed in Aug 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Environment: good
Facilities: good
Service: good
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Guest User
Junior Queen Suite
Stayed in Oct 2023
Business travellers
6 review
4.0/5
Very Good
Posted on Nov 5, 2023
The room is quite big, but the corridors on both sides are very noisy, the bathroom has a strong musty smell, the bed cover has a big smell of soap, and the mattress is uncomfortable
The lady at the front desk was very nice and helped to find the bus.
The restaurant is very big and the breakfast is not very varied but complete and quite delicious.
This hotel is not far from the city but the transportation is not very convenient. It is not recommended to stay here when traveling.
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Guest User
Standard Double Room
Stayed in Apr 2023
Business travellers
6 review
2.0/5
Posted on May 13, 2023
It is far away from the city center and there is serious traffic jam in Almaty, so the process is not very convenient. The hotel environment is very average.
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Guest User
Junior Queen Suite
Stayed in May 2024
Business travellers
4 review
1.0/5
Posted on Aug 20, 2024
not good,,,,,,
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Guest User
Junior Queen Suite
Stayed in Sep 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Nov 2, 2023
The room was relatively clean.
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Guest User
Stayed in Apr 2023
Booked for others
1 review
5.0/5
Outstanding
Posted on Jul 9, 2023
Good location, room a bit small, local hotel type
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Джураев Фуркат
Junior Queen Suite
Stayed in Jul 2022
Family
10 review
5.0/5
Outstanding
Posted on Aug 26, 2022
Great location, convenient to everything. The rooms are clean large rooms. Breakfast also liked a huge selection of dishes. I liked the deluxe room very much. As soon as the number is issued, the customers will be provided with water. This hotel really liked the linen clean double sofa soft pleasant. Thank you for your service.