Grand Aiser Hotel Reviews

I specifically chose this hotel because I came to Almaty for a Kanye West concert. It was the closest option to the venue, so I found its location to be very convenient. The room cost about 7,000 rubles per night, and I stayed for two nights. Pros: First and foremost, the location and the availability of breakfast. And that's pretty much where the pros end for me. Breakfast is available, but something is always missing: food runs out, items aren't replenished immediately, I had to remind them about coffee, and I also had to ask for more milk in the jug. Overall, everything looks quite messy and untidy. For example, a tray of melons was even overturned. It gives the impression that order is not closely monitored. Unfortunately, I had the same impression of the room. Despite costing around 7,000 rubles per night, the Jacuzzi had black mold and the tub itself was dirty. I was frankly disgusted and reluctant to use it. I found black hairs on the bed, even though I'm a blonde myself. Otherwise, the bed looked clean, and I want to hope that the bed linen was indeed fresh. In the bathroom, a tile was chipped, and the wallpaper was bubbling. The very fact of having wallpaper in the bathroom seems quite strange. Moreover, there was no access panel covering the space with pipes, where there was dust, dirt, and various debris. There was even an empty Coca-Cola bottle inside. In the living room, there were also some stains on the sofa and armchairs. Overall, everything looks very tired and needs at least a good cosmetic renovation and more thorough cleaning. It gives the impression that this hotel was once truly beautiful and popular, but now it has significantly deteriorated. However, I want to commend the administrators: they are friendly and try to help when asked. For example, they readily provided me with a certificate of accommodation. But, unfortunately, the good attitude of the staff does not compensate for the overall condition of the hotel. I would not return here and cannot recommend this hotel. The only thing I genuinely liked was the convenient location. If the hotel undergoes renovation, gets the rooms in order, and pays more attention to cleanliness and breakfast service, I think it could have a second life. But in its current state, the rooms are objectively very tired, and the level of cleanliness was unacceptable to me.